Reservations Specialist

Catalystcareernetwork; Anchorage (AK); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Access to reservation resources

Professional development opportunities

Exposure to travel and hospitality

Collaborative team environment

Continued learning opportunities

Job summary

Catalystcareernetwork is seeking a highly organized Reservations Specialist to assist clients with researching, coordinating, and managing travel reservations in a remote setting. You will communicate with clients to understand needs, research options, and support the booking process while providing attentive service.

The ideal candidate is detail-oriented, enjoys helping people, and can work independently online, handling multiple requests with a proactive, service-driven mindset.

Qualifications

• Strong communication and interpersonal skills required.
• Attention to detail and excellent organizational abilities.
• Customer-focused and service-oriented mindset.
• Comfortable researching and comparing multiple options.
• Ability to manage multiple requests and priorities.
• Basic computer and internet proficiency.
• Comfortable communicating via phone, email, and online platforms.
• Ability to work independently in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and booking requests.
• Research accommodations, cruises, transportation, activities, and other travel options.
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details.
• Coordinate booking details with travel suppliers and service providers.
• Respond to client questions via phone, email, and online communication.
• Maintain organized and accurate reservation records.
• Assist with reservation changes, updates, and special requests.
• Follow up with clients before and after bookings as needed.
• Provide professional and responsive customer service throughout the reservation process.
• Participate in ongoing training and stay informed about booking resources and supplier options

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Customer-focused

Research capabilities

Multitasking

Basic computer/internet proficiency

Phone/email/online communication

Independent remote work ability

Reliable internet access

Hospitality/customer service exposure

Tools

CRM basics

Job description

We are seeking an organized, customer-focused Reservations Specialist to assist clients with researching, coordinating, and managing travel reservations.

In this remote role, you will communicate with clients to understand their needs, research available options, provide reservation information, and assist throughout the booking process. The ideal candidate is detail-oriented, enjoys helping people, and is comfortable working independently in an online environment.

Key Responsibilities

• Assist clients with reservation inquiries and booking requests
• Research accommodations, cruises, transportation, activities, and other travel options
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details
• Coordinate booking details with travel suppliers and service providers
• Respond to client questions via phone, email, and online communication
• Maintain organized and accurate reservation records
• Assist with reservation changes, updates, and special requests
• Follow up with clients before and after bookings as needed
• Provide professional and responsive customer service throughout the reservation process
• Participate in ongoing training and stay informed about booking resources and supplier options

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Customer-focused and service-oriented
• Comfortable researching and comparing multiple options
• Ability to manage multiple requests and priorities
• Basic computer and internet proficiency
• Comfortable communicating by phone, email, and online platforms
• Ability to work independently in a remote environment
• Reliable internet access
• Previous experience in customer service, hospitality, reservations, or a related field is helpful but not required

What You'll Gain

• Flexible remote work environment
• Training and ongoing support
• Access to reservation and booking resources
• Opportunity to develop valuable customer service and reservation skills
• Exposure to the travel and hospitality industry
• Supportive and collaborative team environment
• Opportunities for continued learning and professional development

Position Details

This is a remote opportunity with flexible scheduling. Specific responsibilities, scheduling expectations, compensation structure, and position requirements will be clearly communicated to qualified applicants during the selection process.

We are looking for dependable, motivated individuals who enjoy providing excellent service, staying organized, and helping clients create smooth and positive reservation experiences.