Reservations Specialist

Catalystcareernetwork; Jacksonville (FL); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible remote work

Training support

Access to resources and booking tools

Job summary

Catalystcareernetwork is seeking a highly organized Reservations Specialist to help clients research, coordinate, and manage travel bookings from a remote home office. You will communicate with clients to understand needs and guide them through the booking process.

This role emphasizes attention to detail, strong communication, and the ability to work independently in a remote environment. You will research options, provide accurate information, and maintain orderly reservation records while

Qualifications

• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Customer-focused and service-oriented.
• Comfortable researching and comparing multiple options.
• Ability to manage multiple requests and priorities.
• Basic computer and internet proficiency.
• Comfortable communicating by phone, email, and online platforms.
• Ability to work independently in a remote environment.
• Reliable internet access.
• Previous experience in customer service is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and booking requests.
• Research accommodations, cruises, transportation, activities, and other travel options.
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details.
• Coordinate booking details with travel suppliers and service providers.
• Respond to client questions via phone, email, and online communication.
• Maintain organized and accurate reservation records.
• Assist with reservation changes, updates, and special requests.
• Follow up with clients before and after bookings as needed.
• Provide professional and responsive customer service throughout the reservation process.
• Participate in ongoing training and stay informed about booking resources and supplier options.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organizational skills

Customer-focused

Researching options

Time management

Basic computer skills

Phone, email, online communication

Independent remote work

Reliable internet

Tools

CRM tools

Job description

We are seeking an organized, customer-focused Reservations Specialist to assist clients with researching, coordinating, and managing travel reservations.

In this remote role, you will communicate with clients to understand their needs, research available options, provide reservation information, and assist throughout the booking process. The ideal candidate is detail-oriented, enjoys helping people, and is comfortable working independently in an online environment.

Key Responsibilities

• Assist clients with reservation inquiries and booking requests
• Research accommodations, cruises, transportation, activities, and other travel options
• Provide clients with accurate information regarding availability, pricing, policies, and reservation details
• Coordinate booking details with travel suppliers and service providers
• Respond to client questions via phone, email, and online communication
• Maintain organized and accurate reservation records
• Assist with reservation changes, updates, and special requests
• Follow up with clients before and after bookings as needed
• Provide professional and responsive customer service throughout the reservation process
• Participate in ongoing training and stay informed about booking resources and supplier options

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Customer-focused and service-oriented
• Comfortable researching and comparing multiple options
• Ability to manage multiple requests and priorities
• Basic computer and internet proficiency
• Comfortable communicating by phone, email, and online platforms
• Ability to work independently in a remote environment
• Reliable internet access
• Previous experience in customer service, hospitality, reservations, or a related field is helpful but not required

What You'll Gain

• Flexible remote work environment
• Training and ongoing support
• Access to reservation and booking resources
• Opportunity to develop valuable customer service and reservation skills
• Exposure to the travel and hospitality industry
• Supportive and collaborative team environment
• Opportunities for continued learning and professional development

Position Details

This is a remote opportunity with flexible scheduling. Specific responsibilities, scheduling expectations, compensation structure, and position requirements will be clearly communicated to qualified applicants during the selection process.

We are looking for dependable, motivated individuals who enjoy providing excellent service, staying organized, and helping clients create smooth and positive reservation experiences.