Reservation Support Specialist – Remote

Catalystcareernetwork; Raleigh (NC); Remote; USD 21,000 - 32,000; Full time

Job summary

Catalystcareernetwork is seeking a detail-oriented Reservation Support Specialist to help clients research, coordinate, and manage reservation requests in a fully remote role. You will communicate with clients to understand their needs, research options, and provide reservation information while guiding them through the process.

The ideal candidate is organized, responsive, able to handle multiple requests, and comfortable using reservation systems.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to research and compare options.
• Customer-focused and service-oriented.
• Basic computer and internet proficiency.
• Ability to learn reservation systems.
• Comfortable communicating via phone, email, and online platforms.
• Ability to manage multiple requests.
• Reliable and able to work independently.
• Previous reservation or customer service experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries and service requests.
• Gather client information and preferences.
• Research available reservation options.
• Provide information on availability, pricing, policies, and requirements.
• Coordinate reservation details with service providers.
• Review information for accuracy.
• Provide confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate reservation records.
• Follow up with clients as needed.
• Provide professional customer service throughout the process.

Skills

Communication skills

Organizational skills

Researching options

Customer-focused service

Basic computer skills

Reservation systems

Multitasking

Independent work

Phone & email

Job description

We are seeking an organized and customer-focused Reservation Support Specialist to assist clients with researching, coordinating, and managing reservation requests.

In this remote role, you will communicate with clients to understand their needs, research available options, provide reservation information, and assist throughout the process. The ideal candidate is detail-oriented, responsive, and comfortable managing multiple requests.

Key Responsibilities

• Respond to reservation inquiries and service requests
• Gather client information and preferences
• Research available reservation options
• Provide accurate information regarding availability, pricing, policies, and requirements
• Coordinate reservation details with service providers
• Review information for accuracy
• Provide confirmations and updates
• Assist with reservation modifications and special requests
• Maintain accurate reservation records
• Follow up with clients as needed
• Provide professional customer service throughout the reservation process

Qualifications

• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Comfortable researching and comparing options
• Customer-focused and service-oriented
• Basic computer and internet proficiency
• Ability to learn reservation systems
• Comfortable communicating by phone, email, and online platforms
• Ability to manage multiple requests
• Reliable and able to work independently
• Previous reservation or customer service experience is helpful but not required

What You'll Gain

• Flexible remote work environment
• Training and ongoing support
• Access to reservation resources and systems
• Opportunity to develop reservation and customer service skills
• Collaborative team environment
• Opportunities for continued learning and professional development

Position Details

This is a remote opportunity with flexible scheduling. Training and ongoing support are provided. Specific scheduling expectations, compensation details, and additional position requirements will be clearly communicated to qualified applicants as part of the selection process.

We are looking for organized and dependable individuals who enjoy helping clients, coordinating details, and providing excellent service.