Reservations Services Coordinator

Move United; Snowmass Village (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Employer-provided housing

Paid training

Full access ski pass

Job summary

Move United is seeking a Reservation Services Coordinator to manage adaptive ski and snowboard lesson requests at Aspen Snowmass. You will be the primary contact for participants and families, coordinating with staff, volunteers, instructors and partners.

This full-time/seasonal role runs October through April, requires weekend and holiday availability, 27/hour, and a focus on outstanding customer service, accurate reservations, and program compliance with Challenge Aspen procedures.

Qualifications

• Excellent communication with participants and families; customer service focus.
• Decision-making and problem-solving abilities in a fast-paced environment.
• Proficient computer skills in office software and CRM systems.
• Fast learner who can adapt to new tools and processes.
• Comfortable answering phones and handling inquiries.
• Ability to prioritize tasks to maximize efficiency.
• Calm, patient demeanor and positive, collaborative attitude.
• Strong teamwork and cross-functional collaboration.

Responsibilities

• Provide exceptional customer service as the primary pre-arrival contact.
• Respond within 24 hours by phone or email.
• Input reservations accurately using CRM and reservations platforms.
• Coordinate reservations and staff/volunteer pairings for quality experiences.
• Assist in scholarship program tracking.
• Coordinate lift tickets, equipment rentals, and payments.
• Collect and organize required participant forms.
• Confirm lessons with participants, instructors and staff.
• Assist in volunteer scheduling.
• Maintain accurate adaptive instructor schedules.
• Understand disabilities for equipment and instructor needs.
• Attend meetings and foster staff relationships.
• Familiar with Challenge Aspen and Aspen Skiing Company procedures.
• Available to work weekends and holidays.
• Contribute to system and policy improvements.
• Other duties as assigned.

Skills

Communication

Decision-making

Computer skills

Learn quickly

Phone etiquette

Task prioritization

Calm demeanor

Team player

Education

Bachelor’s degree or equivalent

Job description

Title: Reservation Services Coordinator

Summary: The Reservation Services Coordinator will facilitate all adaptive ski and snowboard lesson requests within a collaborative, team-driven environment. The position will serve as the primary contact for participants and families, bridging communication between staff, volunteers, instructors and the Aspen Skiing Company.

Status: Full-time/Seasonal (October 5th - April 25th) Pay: $27/hourly

Supervisor: Director of Operations

Key Responsibilities & Accountabilities:

• Provide exceptional customer service, serving as a primary pre-arrival contact for participants and their families, adaptive instructors and Challenge Aspen volunteers.
• Respond within 24 hours via phone or email communication.
• Utilize CRM and reservations platforms provided with accurate and timely reservation input.
• Ensure smooth reservations and participant/pro/volunteer pairings, resulting in quality guest experiences.
• Assist in Challenge Aspen scholarship program tracking.
• Coordinate lift tickets, equipment rentals, and payments.
• Collect, track, and organize required participant forms promptly and accurately.
• Confirm and effectively communicate lessons with participants, instructors, Aspen Skiing Company and volunteers.
• Assist in volunteer scheduling.
• Maintain accuracy of adaptive instructor schedules and follow reservation process.
• Understand disabilities for adaptive equipment and instructor needs.
• Attend meetings, fostering positive relationships with staff.
• Familiarity with Challenge Aspen and Aspen Skiing Company procedures.
• Availability to work during weekends and holidays as part of regular scheduling.
• Contribute to ongoing improvement of systems, policies, and program delivery through feedback and innovation.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Passion for Challenge Aspen's mission
• Strong communication with decision-making/problem solving skills
• Computer proficiency in an office-based environment
• Quick to learn
• Comfortable and willing to answer phones
• Able to prioritize tasks to maximizing efficiencies
• Exhibits a calm, accommodating and patient demeanor
• Positive team player

Qualifications, Experience, & Education

• Adaptive sports background or experience in working with people with disabilities is a plus but not required
• Background in ski resort or winter lodge services preferred
• Computer/phone experience in guest service role
• Bachelor's degree or equivalent experience preferred

Job Benefits

• Employer-provided housing, subject to availability
• Paid training with leading adaptive ski professionals
• Full access ski pass for all four Aspen Snowmass mountains