Reservations Sales Leader | Remote Team & Guest Experience

Hyatt Hotels Corporation; Lenox (MA); On-site; USD 58,000 - 69,000; Full time

Benefits offered by this job

World class resort

Tuition or wellbeing reimbursement

Employee discounts on spa services

Job summary

Hyatt Hotels Corporation in Lenox, MA seeks a Reservations Sales Manager to drive a buying culture and ensure smooth reservations operations for optimum revenue and guest satisfaction. Lead a remote and on-site team, coach staff, and maintain high call quality metrics with cross-department collaboration.

The role requires experience in high-end sales, call center dynamics, and reservations systems, with a focus on coaching and development for staff and partners across properties.

Qualifications

• Must have experience managing a team of 10 or more people.
• Significant high-end sales and customer service experience (3+ years).
• Strong verbal and written communication skills.

Responsibilities

• Effectively manages reservations processes to maximize efficiency and guest satisfaction.
• Oversee training and coaching of the department to ensure consistency.
• Coordinate with Finance to align labor and expenses with budget.

Skills

Team management

Sales & customer service

Communication

Tools

GDS

Reservations software

Job description

Hyatt Hotels Corporation in Lenox, MA seeks a Reservations Sales Manager to drive a buying culture and ensure smooth reservations operations for optimum revenue and guest satisfaction. Lead a remote and on-site team, coach staff, and maintain high call quality metrics with cross-department collaboration.

The role requires experience in high-end sales, call center dynamics, and reservations systems, with a focus on coaching and development for staff and partners across properties.