Reservations Sales Agent — Luxury Guest Experience

The-Global-Ambassador-Hotel; Phoenix (AZ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement match

Paid time off

Job summary

The Global Ambassador in Phoenix, AZ seeks a Reservations Sales Agent to deliver personalized service from our centralized guest service center. You will manage inquiries, reservations, and guest requests while upholding luxury standards and service culture.

Join a team dedicated to memorable guest experiences, cross-department collaboration, and opportunities for growth within a forward-thinking hospitality brand recognized for Michelin-key awards.

Qualifications

• 1-2 years in luxury hospitality, guest services, reservations, front office, concierge, call center, or customer service.
• Experience using hotel systems and reservation platforms is preferred.
• Strong communication and guest-service mindset are essential.

Responsibilities

• Serve as single point of contact for guests via phone, text, email, and more.
• Manage guest inquiries and reservations with accuracy and courtesy.
• Upsell hotel services and experiences to maximize revenue.
• Operate PBX and coordinate with departments to fulfill requests.
• Document guest preferences and interactions in hotel systems.

Skills

Luxury hospitality

Guest services

Reservations

Front office

Concierge

Call center

Customer service

Tools

Property Management System (PMS)

PBX Systems

Reservation Platforms

Job description

The Global Ambassador in Phoenix, AZ seeks a Reservations Sales Agent to deliver personalized service from our centralized guest service center. You will manage inquiries, reservations, and guest requests while upholding luxury standards and service culture.

Join a team dedicated to memorable guest experiences, cross-department collaboration, and opportunities for growth within a forward-thinking hospitality brand recognized for Michelin-key awards.