Seasonal Front Desk & Guest Experience Associate

TPG Hotels & Resorts; Nantucket (MA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Employer-provided housing

Job summary

TPG Hotels & Resorts is seeking a Seasonal Front Desk & Guest Experience Associate in Nantucket, MA. The role blends front desk operations with guest service and breakfast service in a busy, collaborative hotel environment.

Ideal candidates will have a high school diploma or equivalent and experience in hospitality or customer service, with strong communication and a guest-first mindset. Seasonal availability May–September is preferred.

Qualifications

• High school diploma or equivalent experience required.
• Prior hospitality or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong service mindset in a fast-paced environment.
• Reliable, detail-oriented and willing to support the team.

Responsibilities

• Guest welcome and front desk operations from arrival to departure.
• Manage check-in/check-out, verify reservations, communicate amenities and policies.
• Process payments, handle billing questions, resolve discrepancies with care.
• Answer phones and respond to emails promptly with knowledgeable assistance.
• Coordinate reservations and communicate with housekeeping and maintenance.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Tools

Computers

Phone/office equipment

Job description

Seasonal Front Desk & Guest Experience Associate

Job Category: Front Office

Requisition Number: FRONT001395

• Posted : February 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Nantucket, MA 02554, USA

Description

Job Overview

Front Desk Agents at Nantucket Resort Collection are more than a traditional check-in/check-out role—they are the heartbeat of the guest experience. As one of the first and most consistent points of contact for our guests, this position blends front desk operations, personalized guest service, and morning breakfast service in a fast-paced, detail-driven environment.

This is a highly engaged, hands-on role ideal for someone who enjoys variety, takes pride in hospitality, and thrives in a small-team setting where everyone leads by example.

Seasonal Availability:
Our peak season runs May through September. Ideal candidates are available for the majority of this period; flexibility at the start or end of the season may be considered.

What You’ll Be Doing

• Guest Welcome & Front Desk Operations
• Greet guests warmly and professionally, creating a welcoming first impression from arrival through departure
• Manage check-in and check-out procedures, verify reservations, and clearly communicate property amenities, policies, and local recommendations
• Process payments accurately, handle billing questions, and resolve discrepancies with care and discretion
• Answer phones and respond to emails promptly, providing helpful, knowledgeable assistance

Reservations & Coordination

• Manage reservations, cancellations, and modifications with accuracy and attention to detail
• Maintain up-to-date guest information in the reservation system
• Communicate closely with housekeeping, maintenance, and management to ensure smooth daily operations and timely guest readiness

Breakfast Service & Morning Operations

• Prepare, set up, monitor, and break down the daily continental breakfast service
• Ensure breakfast areas are clean, organized, and well-stocked throughout service
• Engage with guests during breakfast, anticipating needs and reinforcing a warm, attentive atmosphere

Guest Experience & Problem Solving

• Assist with room changes, special requests, directions, and curated local recommendations
• Address guest concerns thoughtfully and efficiently, escalating when appropriate
• Take ownership of the guest experience, understanding intent and finding practical, service-oriented solutions

Administrative & Operational Support

• Maintain an organized and presentable front desk and public areas
• Assist with light administrative tasks, mail/packages, and daily logs as needed

Safety, Security & Emergencies

• Monitor access to the property and follow established security procedures
• Respond calmly and effectively to emergency situations, supporting guests and team members

Skills & Abilities

• High school diploma or equivalent experience required
• Prior hospitality or customer service experience preferred
• Strong service mindset with the ability to remain calm and professional in a fast-paced environment
• Excellent verbal and written communication skills
• Comfortable multitasking and prioritizing responsibilities throughout the day
• Proficiency with computers, phones, and basic office equipment
• Reliable, detail-oriented, and willing to step in wherever needed to support the team

Working Conditions & Physical Effort

This role is active and physical in nature. Requirements include extended standing and walking, bending, reaching, lifting up to 50 lbs, and working indoors with standard hotel equipment. Morning shifts may begin early to support breakfast service.

• Full-time and part-time schedules available based on operational needs
• Our peak season runs May–October. Priority consideration, including eligibility for employer-provided housing where available, is given to candidates who are able to commit to the majority of the season.

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.