Reservations & PBX Coordinator

Hyatt Hotels Corporation; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

College Saving Plan

Employee Stock Purchase Plan

Paid time off

Family Bonding Time

Adoption Assistance

Discounted rooms

Free meals during shifts

Wellbeing & educational assistance

Job summary

Miraval Arizona Resort and Spa in Tucson, AZ seeks a Reservations & Guest Services professional to manage reservations, group blocks, room inventory, and PBX communications. You will collaborate with Sales, Events, Revenue Management, and Front Office to ensure seamless guest experiences.

Ideal candidates bring hospitality experience in reservations or front office, strong communication, and proficiency with hospitality systems.

Qualifications

• Experience in hospitalityReservations/front desk or guest services.
• Strong written and verbal communication skills.
• Excellent organizational abilities and multitasking.
• Attention to detail and accuracy in reservations and group blocks.

Responsibilities

• Process reservations via phone, email, Hyatt channels, GDS, and third-party sources.
• Modify, cancel, and confirm reservations accurately in hotel systems.
• Respond to guest inquiries about accommodations, rates, and amenities.
• Promote upgrades, packages, parking, and hotel services.
• Monitor reservations and flag potential arrival issues.
• Manage group rooming lists and take care of additions/cancellations.
• Maintain accuracy of group reservations and billing instructions.
• Coordinate with Sales, Events, Revenue, and Front Office teams.
• Assist with room inventory and arrival planning; VIP prep and assignments.
• Operate hotel switchboard and PBX; route calls and relay guest needs.

Skills

Reservations experience

Front office

PBX operations

Guest service

Verbal & written communication

Microsoft Office

Tools

Opera Cloud

SynXis

Reserve

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means."

Reservations Management

• Process new reservations received via phone, email, Hyatt channels, GDS, and third-party booking sources.
• Modify, cancel, and confirm reservations accurately within hotel systems.
• Respond to guest inquiries regarding accommodations, rates, packages, amenities, and hotel services.
• Promote room upgrades, packages, parking, and hotel amenities to enhance guest experience and maximize revenue opportunities.
• Monitor reservation activity and communicate potential issues impacting guest arrivals.

Group & Room Block Management

• Manage group rooming lists from file turnover through arrival.
• Process group additions, modifications, cancellations, and special requests.
• Maintain accuracy of group reservations and billing instructions.
• Assist with courtesy blocks and special event room inventory.
• Communicate reservation‑related information between Sales, Events, Revenue Management, and Front Office teams.

Room Inventory & Arrival Planning

• Assist in managing room inventory to support occupancy and revenue objectives.
• Review upcoming arrivals and ensure guest preferences and special requests are documented.
• Support VIP arrival preparation and room assignment planning.
• Identify inventory discrepancies and communicate concerns to leadership.
• Assist with room assignment strategy during sell‑out periods, special events, and high‑demand dates.
• Support Revenue & Reservations Manager with rate, inventory, and reservation audits.

PBX & Guest Communications

• Operate hotel switchboard and PBX systems.
• Answer and route incoming calls accurately and professionally.
• Serve as a communication link between guests and hotel departments.
• Provide information regarding hotel services, dining outlets, amenities, and local attractions.
• Monitor guest messaging platforms and respond or route requests appropriately.
• Assist with guest issue resolution and service recovery efforts.

Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing& educational assistance and many more!

Required Qualifications

• Previous hospitality, reservations, front office, PBX, or guest service experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively in a fast‑paced environment.

Preferred Qualifications

• Experience with Opera Cloud, SynXis, Reserve, or similar hospitality systems.
• Experience managing group rooming lists and room blocks.
• Understanding of hotel inventory management and revenue principles.

Location

Miraval Arizona Resort and Spa | Tucson , AZ , US

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.