Assistant Executive Housekeeper

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free employee meals

Discounted & Complimentary Hotel RoomN

Medical Dental and Vision Insurance

Retirement savings plan

Excellent training and professional de

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking an Assistant Executive Housekeeper to support the Executive Housekeeper in daily housekeeping operations, ensuring guest rooms, public areas, and service areas meet hotel standards.

Lead the housekeeping team, manage staffing and training, coordinate with other departments, respond to guest needs, and drive high-quality service across the property.

Join a team that values hospitality, integrity, and teamwork, with competitive wages and growth opportunities.

Qualifications

• Passion for delivering excellent guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work effectively with people from diverse backgrounds and experiences.
• 2-3 years of hotel Rooms Division or hospitality management experience.
• Customer-focused with professional presentation skills.
• Hospitality or Hotel Management degree preferred.
• Energetic, self-motivated leader with strong team-building and problem-solving skills.
• Proven ability to provide exceptional guest service and support operational goals.
• Proficient in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

Responsibilities

• Support the Executive Housekeeper with daily housekeeping operations, including room inspections, staffing, productivity, and service quality.
• Help maintain the cleanliness and appearance of guest rooms, public areas, service areas, and back-of-house spaces.
• Lead, coach, and support housekeeping team members and supervisors.
• Inspect guest rooms and public areas to ensure hotel standards are met.
• Monitor room priorities, VIP arrivals, special requests, and room readiness.
• Work closely with the Front Office to ensure rooms are available for arriving guests and to resolve guest concerns.
• Coordinate with Engineering to address maintenance issues and room repairs.
• Assist with scheduling, payroll review, staffing, and productivity tracking.
• Support employee onboarding, training, coaching, and performance development.
• Ensure team members follow cleaning, safety, equipment, and guest privacy procedures.
• Review guest feedback and operational results to identify improvement opportunities.
• Help manage housekeeping inventory, supplies, linens, uniforms, and equipment.
• Support laundry operations, supply ordering, and cost control efforts.
• Ensure compliance with hotel policies, safety regulations, sanitation requirements, and brand standards.
• Respond promptly and professionally to guest requests and concerns.
• Maintain effective communication with all hotel departments.
• Foster a positive, respectful, and accountable team environment.
• Serve as the department leader when the Executive Housekeeper is unavailable.
• Perform other duties as assigned by hotel leadership.

Skills

Housekeeping leadership

Staffing management

Training and development

Guest service excellence

Education

Hospitality or Hotel Management degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing daily housekeeping operations to ensure guest rooms, public areas, and service areas are clean, well-maintained, and meet hotel standards. This role helps lead the housekeeping team, manages staffing and training, coordinates with other departments, responds to guest needs, and ensures efficient, high-quality service throughout the property.

Key Responsibilities

• Support the Executive Housekeeper with daily housekeeping operations, including room inspections, staffing, productivity, and service quality.
• Help maintain the cleanliness and appearance of guest rooms, public areas, service areas, and back-of-house spaces.
• Lead, coach, and support housekeeping team members and supervisors.
• Inspect guest rooms and public areas to ensure hotel standards are met.
• Monitor room priorities, VIP arrivals, special requests, and room readiness.
• Work closely with the Front Office to ensure rooms are available for arriving guests and to resolve guest concerns.
• Coordinate with Engineering to address maintenance issues and room repairs.
• Assist with scheduling, payroll review, staffing, and productivity tracking.
• Support employee onboarding, training, coaching, and performance development.
• Ensure team members follow cleaning, safety, equipment, and guest privacy procedures.
• Review guest feedback and operational results to identify improvement opportunities.
• Help manage housekeeping inventory, supplies, linens, uniforms, and equipment.
• Support laundry operations, supply ordering, and cost control efforts.
• Ensure compliance with hotel policies, safety regulations, sanitation requirements, and brand standards.
• Respond promptly and professionally to guest requests and concerns.
• Maintain effective communication with all hotel departments.
• Foster a positive, respectful, and accountable team environment.
• Serve as the department leader when the Executive Housekeeper is unavailable.
• Perform other duties as assigned by hotel leadership.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Passion for delivering excellent guest service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work effectively with people from diverse backgrounds and experiences.
• 2-3 years of hotel Rooms Division or hospitality management experience.
• Customer-focused with professional presentation skills.
• Hospitality or Hotel Management degree preferred.
• Energetic, self-motivated leader with strong team-building and problem-solving skills.
• Proven ability to provide exceptional guest service and support operational goals.
• Proficient in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

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