Hotel Housekeeping Coordinator, Southland Casino

Delaware North; West Memphis (AR); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Training and development

Employee discounts

Flexible work schedules

Health, dental, vision insurance

401(k) with company match

Paid vacation and holidays

Parental bonding leave

Tuition and/or certification reimburse

Career growth opportunities

Job summary

Southland Casino Hotel, owned and operated by Delaware North, is seeking a full-time Hotel Housekeeping Coordinator in West Memphis, Arkansas. The role oversees cleanliness of all rooms and coordinates housekeeping activities to ensure guest satisfaction.

Benefits include weekly pay, training opportunities, employee discounts, and flexible schedules. The team values safety, guest service, and dependable operations in a dynamic hospitality environment.

Qualifications

• At least 1 year housekeeping or admin experience.
• High school diploma or GED preferred.
• Ability to prioritize and handle multiple tasks simultaneously.
• Strong computer knowledge including email, spreadsheets, and word processing.
• Previous hotel experience preferred.

Responsibilities

• Prepare Hotel Housekeeping opening duties and assign work to the team under supervision.
• Receive all incoming requests and respond accordingly.
• Allocate room and task lists to team members.
• Ensure keys, radios, devices and assets are issued and collected per security procedures.
• Register lost and found and liaise with Security.
• Manage guest requests and enquiries promptly and effectively.
• Communicate guest information to housekeeping using appropriate tools.
• Carry out administrative and IT duties as needed.
• Coordinate extra duties and special tasks; update logs and systems.
• Report maintenance daily and log all jobs; update inventory to maximize room availability.
• Coordinate with Front Desk and VIP Services for timely information flow.

Skills

Housekeeping experience

Administrative experience

Computer skills

Hospitality experience

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Email

Job description

The opportunity

Delaware North Gaming is seeking a full-time Hotel Housekeeping Coordinator to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Housekeeping Coordinator you are responsible for overseeing the total cleanliness of all rooms.

The opportunity

Delaware North Gaming is seeking a full-time Hotel Housekeeping Coordinator to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Housekeeping Coordinator you are responsible for overseeing the total cleanliness of all rooms.

Pay

$16.00 - $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Prepare Hotel Housekeeping Opening duties - assign work assignments to Housekeeping Team, guided by Hotel Housekeeping Leadership.
• Receive all incoming requests and respond accordingly
• Allocate room and task lists to team members
• Ensure keys, radios, devices and other company assets are issued and collected in line with security procedures
• Register lost and found, hand over and follow-up with Security department.
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to housekeeping team using appropriate tools and software
• Carry out administrative and IT duties
• Organize and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Front Desk and VIP Services Offices to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when they occur in the department
• Keep notice boards updated at all times.
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotel's Management
• Perform duties as a Room Attendant as assigned
• Perform duties as a Room Inspector as assigned
• Performs other duties as assigned.

More About You

• At least 1 year Housekeeping or admin experience
• Previous hotel experience preferred.
• High school diploma or GED preferred.
• At least one year working in hospitality industry preferred.
• Strong computer knowledge and skills, including email, spreadsheets, wordprocessing.
• Ability to prioritize and handle multiple tasks simultaneously
• Ability to problem solve creatively and quickly
• Ability to plan work for others, across different roles, to ensure team success
• Ability to work quickly and accurately under pressure
• Ability to follow direction and instructions
• Ability to make simple addition and subtraction calculations
• Ability to provide excellent guest service

Physical Requirements

• Frequent walking and standing for the entire length of the shift.
• Frequent climbing of stairs.
• Frequent bending, stooping, reaching, kneeling, and carrying.
• Frequent use of ladder and step stool
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
• Be able to lift up to 50 pounds.
• Be able to push or pull up to 120lbs
• Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
• Working conditions include being regularly exposed to fumes and toxic or caustic chemicals.
• Noise level may be moderate to loud

Shift details

Holidays

Days

Weekends

Who We Are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.