Reservations Operations Specialist

Vacatia; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Vacatia is seeking an organized administrative professional to support reservation operations, data integrity, and cross-functional collaboration across sales, marketing, and operations. You will manage guest reservations, lead administration, and reporting to ensure accurate, timely service.

The role emphasizes documenting activities, handling guest inquiries, and contributing to revenue generation through upgrades and enhancements while maintaining confidentiality and data security.

Qualifications

• High School Diploma or equivalent experience required.
• Minimum of one year of administrative, reservations, contact center, customer service, hospitality, sales, or operational support experience preferred.
• Previous revenue-generating, upgrade, reservation, or sales experience preferred.
• Experience working with CRM, reservation, contact center, or reporting systems preferred.
• Strong organizational and time-management skills.
• Advanced attention to detail and accuracy.
• Strong verbal and written communication skills.
• Proficiency with Google applications, CRM systems, reservation platforms, and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to identify guest needs and recommend appropriate upgrades and enhancements.
• Comfortable discussing pricing, promotions, packages, and value-added offerings with guests.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to learn and navigate multiple systems and processes.
• Ability to maintain confidentiality and handle sensitive guest and company information appropriately.

Responsibilities

• Create, modify, update, and maintain guest reservations within company systems.
• Process reservation changes, cancellations, reschedules, and guest requests accurately and efficiently.
• Verify reservation accuracy, guest eligibility, promotional requirements, and applicable program guidelines.
• Audit reservation records for completeness, accuracy, and compliance.
• Support reservation reconciliation and exception-management activities.
• Assist with reservation-related inquiries and issue resolution.
• Maintain accurate reservation documentation and guest records.
• Ensure all reservation activity is properly documented within applicable systems.

Skills

Strong organizational skills

Attention to detail

Verbal and written communication

Manage multiple priorities

Analytical and problem-solving

System navigation

Education

High School Diploma or equivalent

Tools

CRM systems

Google applications

Reservation platforms

Reporting tools

Job description

Vacatia is seeking an organized administrative professional to support reservation operations, data integrity, and cross-functional collaboration across sales, marketing, and operations. You will manage guest reservations, lead administration, and reporting to ensure accurate, timely service.

The role emphasizes documenting activities, handling guest inquiries, and contributing to revenue generation through upgrades and enhancements while maintaining confidentiality and data security.