Guest Experience Reservations & Data Admin

Vacatia, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Vacatia, Inc. is seeking a detail-oriented administrative professional to support reservation operations and data integrity across our systems. You will manage guest reservations, process changes, and maintain accurate records to enable seamless guest experiences.

You will collaborate with leadership, sales, marketing, and operations to optimize workflows, handle inquiries, and ensure reporting accuracy. A strong eye for detail and the ability to manage multiple tasks in a fast-paced environment

Qualifications

• Strong organizational and time-management skills.
• Advanced attention to detail and accuracy.
• Strong verbal and written communication skills.
• Proficiency with Google applications, CRM systems, reservation platforms, and reporting tools.

Responsibilities

• Create, modify, update, and maintain guest reservations within company systems.
• Process reservation changes, cancellations, reschedules, and guest requests accurately and efficiently.
• Verify reservation accuracy, guest eligibility, promotional requirements, and applicable program guidelines.
• Audit reservation records for completeness, accuracy, and compliance.
• Support reservation reconciliation and exception-management activities.
• Assist with reservation-related inquiries and issue resolution.
• Maintain accurate reservation documentation and guest records.
• Ensure all reservation activity is properly documented within applicable systems.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

Google applications

CRM systems

Reservation platforms

Reporting tools

Job description

Vacatia, Inc. is seeking a detail-oriented administrative professional to support reservation operations and data integrity across our systems. You will manage guest reservations, process changes, and maintain accurate records to enable seamless guest experiences.

You will collaborate with leadership, sales, marketing, and operations to optimize workflows, handle inquiries, and ensure reporting accuracy. A strong eye for detail and the ability to manage multiple tasks in a fast-paced environment