Luxury Reservations Leader Hawaii Relocation & Benefits

Goodwin Recruiting; Honolulu (HI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Relocation assistance

Full benefits

Job summary

Goodwin Recruiting is advertising a Reservations Manager position for a luxury resort in the Hawaiian Islands. The role leads a reservations team of about 14, coordinating with Revenue Management, Sales, Marketing, Front Office, and leadership to enhance the guest experience.

The ideal candidate combines luxury hospitality instincts with reservations and revenue-management know-how, capable of developing people, engaging discerning guests, and analyzing performance.

Qualifications

• Previous leadership experience in hotel or resort reservations, preferably luxury or upscale.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong knowledge of PMS and reservations systems, room inventory, rates, forecasting, and yield management.
• Understanding of occupancy, ADR, segmentation, inventory controls, and demand patterns.
• Strong analytical, communication, and problem-solving skills.
• A genuine passion for personalized guest experiences and luxury service.
• Collaborative leadership style with the ability to work effectively across multiple departments.

Responsibilities

• Lead, coach, and develop a reservations team of approximately 14 professionals, creating a culture of accountability, collaboration, and exceptional service.
• Manage daily Reservations Department operations, including scheduling, workflow, service standards, call management, and guest issue resolution.
• Ensure a highly personalized reservations experience while identifying opportunities to enhance each guest's stay.
• Serve as a hands-on operational resource for reservations agents, assisting with complex guest requests and escalations.
• Manage the Property Management System (PMS) and maintain accurate reservations, rates, inventory, and guest information.
• Monitor room and rate availability to maximize occupancy, ADR, and overall revenue.
• Partner with the Director of Revenue on forecasting, budgeting, yield strategies, rate discussions, and revenue optimization.
• Analyze occupancy and reservations reports, identify trends, and recommend strategies to improve performance.
• Coordinate group inventory and allocations with Sales, Marketing, Revenue Management, and resort leadership.
• Support rate strategies, segment controls, upselling initiatives, and reservations incentive programs.
• Provide ongoing coaching, performance feedback, recognition, and annual reviews while supporting professional development.
• Participate in revenue, forecasting, departmental, pre-convention, and resort leadership meetings.
• Build strong relationships across departments and support broader resort initiatives as needed.

Job description

Goodwin Recruiting is advertising a Reservations Manager position for a luxury resort in the Hawaiian Islands. The role leads a reservations team of about 14, coordinating with Revenue Management, Sales, Marketing, Front Office, and leadership to enhance the guest experience.

The ideal candidate combines luxury hospitality instincts with reservations and revenue-management know-how, capable of developing people, engaging discerning guests, and analyzing performance.