Reservations & Guest Experience Specialist

Zuma Restaurants; Miami (FL); Sur place; USD 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

World-Class training

Global opportunities

Health Benefits: Medical, Dental, and

401(k) Retirement Plan

Family Meals

Rewards & Recognition

Staff discount, Azumi group

Résumé du poste

Zuma Restaurants is seeking a Reservationist to manage reservations and inquiries with professionalism in an office environment. You will handle bookings via phone, email, and online platforms, coordinate with events, and relay dietary requests for a personalized guest experience.

The ideal candidate thrives in a high-end hospitality setting, communicates clearly, and collaborates with the reception and FOH teams to ensure seamless guest flow. Flexibility for evenings and weekends is a plus.

Qualifications

• Experience handling reservations by phone, email, and online platforms.
• Strong guest service mindset with a focus on smooth guest journeys.
• Ability to coordinate with events and FOH teams to ensure seamless service.
• Adaptability to high-volume periods and premium dining environments.
• Preference for experience in hospitality settings and with reservation systems.

Responsabilités

• Manage reservations via phone, email, and online booking platforms, ensuring accurate entry of guest information into the reservation system (SevenRooms).
• Handle large party and special event inquiries, coordinating with management and the events team as needed.
• Communicate special requests, preferences, and dietary restrictions to the relevant teams, ensuring a personalized guest experience.
• Maintain an organized system for tracking reservations, waitlists, and cancellations, ensuring efficient use of available seating.
• Assist in creating guest profiles to enhance service and maintain accurate records of regular and VIP guests.
• Provide detailed information about Zuma’s menu, dining options, and special promotions to guests during inquiries.
• Collaborate with the reception and FOH teams to ensure a seamless transition of guest information and preferences.]

Connaissances

Reservation management

Guest service

Team collaboration

Customer-focused

Hospitality experience

Outils

SevenRooms

Description du poste

Zuma Restaurants is seeking a Reservationist to manage reservations and inquiries with professionalism in an office environment. You will handle bookings via phone, email, and online platforms, coordinate with events, and relay dietary requests for a personalized guest experience.

The ideal candidate thrives in a high-end hospitality setting, communicates clearly, and collaborates with the reception and FOH teams to ensure seamless guest flow. Flexibility for evenings and weekends is a plus.