Reservationist

Yardbird Group; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Job summary

Yardbird Group in Las Vegas seeks a Reservationist to manage reservations, direct call flow, and deliver exceptional customer service. You will help optimize seating occupancy and average spend while coordinating with the Front of House manager on guest requests and reporting to senior management.

The role requires 2+ years of professional experience, expert reservation-system knowledge, and the ability to work flexible hours including weekends and holidays. Proficiency in MS Office is a plus.

Qualifications

• Minimum 2 years of professional experience.
• Expert knowledge of guest information reservation system.
• Excellent verbal and written communication skills.
• Flexible hours including weekends and holidays.

Responsibilities

• Take and confirm reservations for the restaurant.
• Direct calls appropriately and deliver high levels of customer service.
• Increase occupancy and average spending while maximizing table inventory.
• Resolve guest requests and questions; inform managers of complaints or issues.
• Maintain consistent communication with FOH manager about changes and special requests.
• Provide timely reporting to senior management.

Skills

Verbal communication

Written communication

Sales skills

Interpersonal skills

Organizational skills

Tools

Reservation system

Excel

Word

Job description

Job Details

Role: Reservationist

Reporting to: Restaurant Manager

The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately, and delivering the highest levels of customer service.

Job Scope

• Accountable for taking reservations for restaurant
• Increase the occupancy and average spending of the Restaurant
• Maximize the use of table inventory
• Resolves customer requests and questions
• Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.
• To inform managers of any complaints/comments / perceived issues.
• Motivate and exceed guest expectations.
• Continuous communication with the FOH manager to discuss and relay any changes and special requests for guests
• Ensure consistent reporting to senior management.

• Report, analyze, and drive business to ensure consistently busy days and services.
• Other duties as assigned.

Job Requirements

• Minimum 2 years of professional experience
• Expert knowledge of guest information reservation system
• Must possess excellent and effective verbal and written communication skills
• Strong sales, interpersonal, and organizational skills
• Proficiency in Microsoft Office applications (Excel and Word)
• Able to work in a fast-paced environment
• Multi-lingual a plus
• Professional appearance and demeanor
• Able to work flexible hours necessary including off hours, weekends, and holidays.

Working conditions

• While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners.
• The noise level in the work environment is usually loud.

Physical and other requirements:

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, bend, walk, use hands or fingers, handle or feel, talk, hear, see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.