Reservations & Front Desk Supervisor

Makah; Neah Bay (WA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Makah Tribe Hobuck/Cape resort is seeking a full-time front desk supervisor to manage reservations, check-ins, and daily guest services. The role includes coordinating with housekeeping and maintenance, handling payments, and maintaining front desk operations.

Flex shifts and a dynamic environment are expected. Applicants should have at least a GED, one year of supervisory experience, and strong customer service, communication, and computer skills.

Qualifications

• High school diploma or GED.
• Minimum one year supervisory experience.
• Minimum one year experience as Office Clerk or similar work.

Responsibilities

• Handle telephone/email/in-person reservations and check-in.
• Register guests and assign cabins promptly; manage reservations in the system.
• Process cancellations, payments, and gift certificates according to procedures.
• Assist with housekeeping coordination and front desk duties as needed.
• Maintain front desk area, social media pages, and inventory reporting.

Skills

Customer service

Interpersonal skills

Office software

Education

High school diploma or GED

Tools

Reservation System

Webervation

Job description

The Makah Tribe Hobuck/Cape resort is seeking a full-time front desk supervisor to manage reservations, check-ins, and daily guest services. The role includes coordinating with housekeeping and maintenance, handling payments, and maintaining front desk operations.

Flex shifts and a dynamic environment are expected. Applicants should have at least a GED, one year of supervisory experience, and strong customer service, communication, and computer skills.