Front Office Supervisor

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP is hiring a Front Desk Supervisor to manage daily hotel operations and guest services. You will greet guests, register them in the property system, and assign rooms to ensure a smooth arrival experience.

The role requires strong organizational and communication skills, plus the ability to train front desk staff, handle payments, and coordinate with housekeeping and maintenance for guest satisfaction.

Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex.
• Must have strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.

Responsibilities

• Greet and assist guests at check-in/check-out and register them in the hotel system.
• Verify and collect guest payments, issue room keys, and coordinate with housekeeping as needed.
• Provide training and support to front desk staff and manage daily front desk operations.
• Maintain front desk equipment, access controls, and related supplies.
• Record and reference guest charges, conduct nightly audits, and post charges to guest accounts.

Skills

Interpersonal skills

Organizational skills

Communication skills

Leadership

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Property management system (PMS)

Point of sale system (POS)

Job description

Job Duties

• Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite.
• Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem.
• In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support.
• Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes.
• Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management.
• Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.
• Performs other related duties as assigned.
• Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
• Promotes superior guest service.

Minimum Qualifications

• Two to four years of hospitality experience at a hotel casino resort complex .
• Must have strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Work Shift

• Regular Knock, knock. Hear that sound? That's opportunity!

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.