Lead Office Clerk

Makah; Neah Bay (WA); On-site; USD 29,000 - 32,000; Full time

Job summary

The Makah Tribe Hobuck/Cape resort is seeking a full-time front desk supervisor to manage reservations, check-ins, and daily guest services. The role includes coordinating with housekeeping and maintenance, handling payments, and maintaining front desk operations.

Flex shifts and a dynamic environment are expected. Applicants should have at least a GED, one year of supervisory experience, and strong customer service, communication, and computer skills.

Qualifications

• High school diploma or GED.
• Minimum one year supervisory experience.
• Minimum one year experience as Office Clerk or similar work.

Responsibilities

• Handle telephone/email/in-person reservations and check-in.
• Register guests and assign cabins promptly; manage reservations in the system.
• Process cancellations, payments, and gift certificates according to procedures.
• Assist with housekeeping coordination and front desk duties as needed.
• Maintain front desk area, social media pages, and inventory reporting.

Skills

Customer service

Interpersonal skills

Office software

Education

High school diploma or GED

Tools

Reservation System

Webervation

Job description

Hobuck Resort Full Time Regular

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $20.93 To $23.26 Hourly

MAKAH TRIBE

POSITION DESCRIPTION

EXEMPT: No

JOB CODE: 4-TS T5

TARGET SALARY: $20.93 to $23.26/DOQ

SHIFT: Flex

PROGRAM: Hobuck/Cape

LOCATION: Hobuck/Cape

SUMMARY: Responsible for telephone/email/in-person reservations and

cabin/RV assignments, greets and registers guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Because of the Tribe's commitment to community service and the well-being of

its members, each employee may be expected to perform a wide range of office

and field duties from time to time. Such duties may or may not be related to their

regular responsibilities.

Register and process guests and assign cabins promptly upon arrival, in the

Reservation System computer. Accommodates special request whenever

possible.

Takes same day reservations and future reservations either by telephone, email,

or in-person. Any cancellations must be handled through the cancellation

procedure.

Verify the guest's method of payment and follow established payment procedure

and Gift Certificates.

Processes checkouts in a timely and efficient manner

Maintain all door codes.

Reconciles daily posting and transactions; submitting a balanced deposit

Assists in pre-registration and blocking of cabins for reservations.

Know the location of the cabins, availability, and rates.

Work closely with Lead Housekeeper on all check outs, late check outs, early

check-ins, and special requests.

Fill-in Lead Housekeeper duties when needed.

Stay in contact with on duty staff to ensure the cleaning list is updated and

current.

Assist with housekeeping duties as needed.

Work with the Maintenance workers and schedule work on the cabins and

bathroom facilities.

Maintain a clean and neat front desk area.

Maintain Hobuck/Cape Resort Social Media sites and website for accuracy.

Maintain an accurate inventory of merchandise, and responsible for the

monthly/quarterly reports for discounts.

SUPERVISORY RESPONSIBLITIES:

Carries out general supervisory responsibilities in accordance with organizational

policies, program policies and applicable laws and under the direction of the

Hobuck/Cape Manager with regard to the day-to-day work assignments. The

Hobuck/Cape Manager retains full personnel management authorities.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED).

Minimum of one year supervisory experience.

Minimum of one year experience as Office Clerk or similar type of work.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals. Ability to write routine

reports and correspondence. Ability to speak effectively before groups of

customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions,

proportions, percentages, area, circumference, and volume. Ability to apply

concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished

in written, oral, or diagram form. Ability to deal with problems involving several

concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Washington state Drivers license and insurable. A certified

copy of an individual's driving records for the past three years of operation,

obtained from the Department of Motor Vehicles in the state in which the driver's

license is issued will be conduct upon hire.

This position is classified as a sensitive Tribal position. Therefore, applicant

must submit to and clear a pre-employment criminal background check.

OTHER QUALIFICATIONS

OTHER SKILLS AND ABILITIES

Must have excellent customer service.

Ability to establish and maintain effective working relationships with staff,

public, other agencies, vendors/suppliers and the general public and must be able

Computer experience is required. Must have ability to work with programs such

as Word, Excel, Powerpoint, Webervation, Email, Social Media, and Internet.

Additional software program experience is preferred.

Must have the ability to meet deadlines, and ensure accuracy in completed work.

Must have excellent organizational skills.

Ability to function effectively under pressure of time and/or demands of several

tasks at one time.

Ability to maintain confidentiality of records and information pertinent to the

nature of work.

Must submit to and clear a pre-employment alcohol and drug test and random

testing, in accordance with the Drug and Alcohol-Free Workplace Act of 2002.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to

stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.

The employee must regularly lift and/or move more than 100 pounds. Specific

vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to wet

and/or humid conditions; moving mechanical parts; high, precarious places;

fumes or airborne particles; toxic or caustic chemicals; outside weather

conditions; extreme cold; extreme heat; risk of electrical shock; explosives; risk of

radiation; and vibration. The noise level in the work environment is usually very

loud. Dust is high level

HAZARDS

Potential contact with dissatisfied or abusive customers.

SPECIAL WORK SCHEDULE:

This is a full-time Flex position, it is not a 8:00 a.m. to 5:00 p.m. Monday -

Friday, it will work shifts, evenings and weekends, holidays as well as some

weekday hours, schedule to be determined by the Manager (Hobuck/Cape) .

ACKNOWLEDGEMENT

This position description is intended to provide an overview of the requirements

of the position. It is not necessarily inclusive and the position may require other

essential and/or non-essential functions, tasks, duties, or responsibilities not

listed herein. Management reserves the sole right to add, modify, or exclude any

essential or non-essential requirement at any time with or without notice.

Nothing in this position description, or by the completion of any requirement of

the job by the employee, is intended to create a contract of employment of any

type.

The Makah Tribal Council is an Equal Opportunity Employer and actively

encourages applications from all persons regardless of race, color, religion, sex,

age, national origin, marital status or ancestry, sexual orientation, gender

identity, or sensory, mental, physical, or other non-disqualifying disability.

Indian Preference will be applied to hiring of this position as defined in Title 25,

U.S. Code, Chapter 14, Subchapter V, Sections 472 and 473.