Reservations Experience Planner

Hyatt Taleo; Lenox (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement $1,000

Employee discounts on spa services

Discounted and comped Hyatt hotelRates

Flexible schedules

Incentive & bonus packages

Job summary

Miraval Berkshires Resort and Spa is seeking a Reservations Experience Planner to oversee end-to-end experience planning and reservations, delivering personalized, seamless guest service. Build relationships with clients, understand preferences, and provide tailored recommendations to enhance wellbeing and the guest experience.

You’ll work with a team across departments, attend training, and maintain a high standard of hospitality.

Qualifications

• Positive attitude and adaptability to fast-paced environment.
• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Sales or guest-service mindset with incentive goals.

Responsibilities

• Deliver superior experience planning for guests of all Miraval Resorts.
• Make authentic connections with Miraval guests on phone, email and chat.
• Coordinate interdepartmental communication.
• Attain proficiency in Miraval experiences catalog.
• Work independently using provided resources.
• Attend training to stay current on Miraval procedures.
• Other duties as assigned.

Skills

Positive attitude

Excellent communication

Phone & email etiquette

Detail oriented

Time management

Job description

Your journey begins now!

Description

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is currently seeking a Reservations Experience Planner (EP) to join the team. The EP oversees the end-to-end experience planning and reservations process, ensuring each guest receives personalized, seamless service. You build strong relationships with clients by understanding their preferences, anticipating their needs, and delivering tailored recommendations that enhance their overall wellbeing and experience. You serve as a trusted advisor, providing thoughtful suggestions, resolving concerns proactively, and coordinating all reservation details with precision. Your role combines hospitality expertise, attention to detail, and a client-focused mindset to create exceptional and memorable experiences.

ESSENTIAL FUNCTIONS:

• Deliver superior experience planning for guests of all three Miraval Resorts.
• Make authentic connections with Miraval guests both on the phone, via email and chat.
• Provide helpful and cooperative communication between departments.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.
• Other duties and responsibilities as assigned.

SCHEDULE EXPECTATIONS:

• Training
• Onsite, Monday–Friday, on a set schedule determined by the trainer (approx. 8 weeks).
• Required for all employees, regardless of remote or onsite role.
• Post-Training Schedule
• Adjusted based on business needs.
• Typical includes at least one weekend day and may involve later shifts within operating hours:
• Mon–Fri: 8 AM — 7 PM
• Sat–Sun: 8 AM — 5 PM
• Remote Eligibility
• Prior remote or independent work experience required.
• Without prior experience, remote consideration may occur ~6 months after training, based on manager assessment.

Miraval is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Competitive pay
• Positions with incentive & bonus packages
• $1,000 reimbursement for tuition (after 12 months)
• Employee discounts on all spa services and programming
• Discounted and comped rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

• Positive attitude, willing to take work in a fast-paced environment and thrives with change.
• Goal orientated with a strong desire to meet incentive goals, including sales revenue goals.
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.
• Exceptional time management, detail and organizational skills.
• Professional demeanor with exceptional verbal, written and electronic communication skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location

US-MA-Lenox

Organization

Miraval Berkshires Resort and Spa

Pay Basis

20.00 Hourly US Dollar (USD)

Job Level

Hourly/Entry Level Employee | Full-time

Job

Reservations