Reservations Experience Planner

Park Hyatt Los Cabos at Cabo del Sol; Lenox (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

World class resort

Tuition reimbursement

Employee discounts on spa services and

Programming

Incentive & bonus packages

Flexible schedules

Job summary

Miraval Berkshires is seeking a Reservations Experience Planner to manage end-to-end experience planning and reservations, delivering personalized, seamless service. You will build trusted relationships, understand guest preferences, and coordinate all details with precision to create memorable wellbeing experiences.

The role requires collaboration across departments, exceptional communication, and a proactive, client-focused mindset.

Qualifications

• Deliver superior experience planning for guests of all three Miraval Resorts.
• Make authentic connections with Miraval guests on the phone, via email and chat.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on Miraval procedures, services and offerings.

Responsibilities

• Deliver superior experience planning for guests of all three Miraval Resorts.
• Make authentic connections with Miraval guests on the phone, via email and chat.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on Miraval procedures, services and offerings.
• Other duties and responsibilities as assigned.

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is currently seeking a R eservations Experience Planner (EP) to join the team. The EP oversees the end-to-end experience planning and reservations process, ensuring each guest receives personalized, seamless service. You build strong relationships with clients by understanding their preferences, anticipating their needs, and delivering tailored recommendations that enhance their overall wellbeing and experience. You serve as a trusted advisor, providing thoughtful suggestions, resolving concerns proactively, and coordinating all reservation details with precision. Your role combines hospitality expertise, attention to detail, and a client-focused mindset to create exceptional and memorable experiences.

ESSENTIAL FUNCTIONS

Deliver superior experience planning for guests of all three Miraval Resorts.

Make authentic connections with Miraval guests both on the phone, via email and chat.

Attain proficiency in the Miraval catalog of experiences.

Work independently using resources provided.

Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.

Other duties and responsibilities as assigned.

SCHEDULE EXPECTATIONS

• Training
  
  
  
  • Onsite, Monday–Friday, on a set schedule determined by the trainer (approx. 8 weeks).
  
  
  • Required for all employees, regardless of remote or onsite role.
  
  
  
  


• Post-Training Schedule
  
  
  
  • Adjusted based on business needs.
  
  
  • Typically includes at least one weekend day and may involve later shifts within operating hours:
    
    
    
    • Mon–Fri: 8 AM – 7 PM
    
    
    • Sat–Sun: 8 AM – 5 PM
    
    
    
    
  
  
  
  


• Prior remote or independent work experience required.


• Without prior experience, remote consideration may occur ~6 months after training, based on manager assessment.

The hourly rate for this position is $20.00.

Miravalis a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in thewellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers

• World class resort


• Awarded Fortune’s 100 best companies to work for


• Unlimited use of our fitness center, yoga classes, and lectures


• Positions with incentive & bonus packages


• $1,000 reimbursement for tuition (after 12 months)


• Employee discounts on all spa services and programming


• Discounted and comped rates at Hyatt Hotels


• Positions with flexible schedules

Qualifications

Positive attitude, willing to take work in a fast-paced environment and thrives with change.

Goal orientated with a strong desire to meet incentive goals, including sales revenue goals.

Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests.

Exceptional time management, detail and organizational skills.

Professional demeanor with exceptional verbal, written and electronic communication skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village , NV , US

Royal Palms Resort and Spa | Phoenix , AZ , US

Hyatt Regency Houston Downtown | Houston , TX , US

Our family is always growing. Want to be in the know?