Guest Services Tour Guide - On-call

Park Hyatt Los Cabos at Cabo del Sol; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary room nights

Friends & Family rates

Medical Insurance

401K with match

Paid Time Off

Adoption Assistance

Stock Purchase Plan

Resort facilities access

Job summary

Miraval Arizona in Tucson seeks a Guest Services Tour Guide to welcome guests with warmth, lead property tours, and set the tone for a transformative stay.

You’ll escort guests to rooms, share Miraval’s story, and stay informed about spa, programming, and daily activities to tailor experiences. Weekend and holiday availability is expected.

This role rewards thoughtful service, collaboration with other departments, and ongoing learning in a wellness-focused environment.

Qualifications

• A genuine desire to serve others and create memorable, healing experiences.
• Refined communication skills, both verbal and written, and a calm, professional presence.
• Comfortable standing and walking for extended periods, and enjoy being outdoors in all seasons.
• Able to operate a golf cart safely and responsibly.
• Thrive in a fast-paced, guest-focused environment, and are flexible to work weekends and holidays.
• Prior customer service experience is preferred, especially in hospitality or wellness settings.

Responsibilities

• Welcome guests upon arrival with warmth and authenticity, guiding them to check-in.
• Lead walking and golf cart tours, sharing Miraval's story and spaces for reflection.
• Escort guests to their rooms, ensuring comfort and clarity.
• Build meaningful relationships with guests, anticipating needs with empathy.
• Collaborate with other departments to fulfill guest requests.
• Stay curious about Spa offerings, Programming Experiences, and daily activities.
• Notify supervisor promptly of guest concerns and ensure resolution.
• Assist colleagues and remain open to other duties as assigned.

Skills

Communication

Guest service

Outdoor work

Golf cart operation

Flexibility

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

SUMMARY

At Miraval Arizona, we believe in creating transformative experiences that nurture the mind, body, and spirit. As aGuest Services Tour Guide, you will be the first point of connection for our guests, guiding them with grace and intention from the moment they arrive until their departure. You are not just a guide—you are a storyteller, a listener, and a trusted companion on their journey to wellbeing.

What You’ll Do

• Welcome with Presence:Greet guests upon arrival with warmth and authenticity, guiding them to check-in and setting the tone for their stay.
• Lead with Insight:Provide walking and golf cart tours of our serene property, sharing the story of Miraval and highlighting spaces for reflection, renewal, and discovery.
• Support with Intention:Escort guests to their rooms, ensuring comfort and clarity as they settle into their experience.
• Connect with Care:Build meaningful relationships with guests, anticipating and responding to their needs with empathy and attentiveness.
• Collaborate Mindfully:Communicate clearly with other departments to ensure guest requests are fulfilled seamlessly.
• Stay Curious:Maintain a working knowledge of our Spa offerings, Programming Experiences, and daily activities to guide guests with confidence.
• Respond with Compassion:Notify your supervisor promptly of any guest concerns, ensuring every experience is met with care and resolution.
• Contribute Wholeheartedly:Assist fellow colleagues, embrace teamwork, and remain open to other duties as assigned.

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid Family Bonding Time and Adoption Assistance*
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

*Exact benefit package is contingent on status

Qualifications

Who You Are

• You have agenuine desire to serve othersand create memorable, healing experiences.
• You bringrefined communication skills, both verbal and written, and a calm, professional presence.
• You are comfortablestanding and walking for extended periods, and enjoy being outdoors in all seasons.
• You are able tooperate a golf cart safelyand responsibly.
• You thrive in a fast-paced, guest-focused environment, and are flexible to work weekends and holidays.
• Priorcustomer service experienceis preferred, especially in hospitality or wellness settings.

Why Join Us

At Miraval, we offer more than a job- we offer a path to purpose. You'll be part of a team that values mindfulness, connection, and growth. We provide competitive benefits, wellness programs, and opportunities to learn and evolve in a setting that inspires.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.