Guest Reservations & Front Desk Specialist

The Southern Baptist Theological Seminary; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

The Southern Baptist Theological Seminary is seeking a Reservations Desk Clerk to support the Front Desk by processing guest reservations and requests, and to assist the hotel administrative staff. This role also supports customer service for residents in Student Housing.

You will handle reservations, check-ins/outs, process payments, answer calls, and coordinate with campus departments. The position requires strong customer service, multitasking, basic computer and math skills, and flexibility

Qualifications

• At least one year in customer service, sales or hospitality.
• Prefer accounting experience.

Responsibilities

• Process guest reservations and check guests in and out of the hotel.
• Process guest payments.
• Run the night audit (if applicable).
• Answer telephone calls and respond to emails.
• Coordinate with Student Housing and campus departments.
• Maintain a clean, professional front desk area.
• Support front desk and hotel staff as needed.

Skills

Customer service

Multitask

Basic computer skills

Math skills

Professional appearance

Policy manual adherence

Flexibility to evenings/weekends/holid

Job description

The Southern Baptist Theological Seminary is seeking a Reservations Desk Clerk to support the Front Desk by processing guest reservations and requests, and to assist the hotel administrative staff. This role also supports customer service for residents in Student Housing.

You will handle reservations, check-ins/outs, process payments, answer calls, and coordinate with campus departments. The position requires strong customer service, multitasking, basic computer and math skills, and flexibility