Guest Reservations & Front Desk Specialist

The Southern Baptist Theological Seminary; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

The Southern Baptist Theological Seminary is seeking a Reservations Desk Clerk for the Legacy Hotel and Student Housing on the Louisville campus. The role supports front desk activities, processes guest reservations, answers inquiries, and assists with campus housing guest services.

The position requires strong customer service, multitasking, and basic computer skills, with flexibility to work evenings, weekends, and holidays in a year-round role.

Qualifications

• Customer service experience is essential.
• Ability to multitask in a busy environment.
• Basic computer skills necessary.
• Above average math skills helpful.
• Maintain a professional appearance and attitude.
• Must be flexible to work evenings, weekends, and holidays.

Responsibilities

• Process guest reservations and check-ins/outs.
• Handle guest payments and perform night audit if applicable.
• Answer telephone calls and respond to inquiries.
• Coordinate with hotel staff and housing offices on campus.
• Maintain a clean and organized front desk area.
• Take inventory of front desk supplies and report needs.

Skills

Customer service

Multitasking

Basic computer skills

Math skills

Professional appearance

Flexibility

Tools

Office software

Job description

The Southern Baptist Theological Seminary is seeking a Reservations Desk Clerk for the Legacy Hotel and Student Housing on the Louisville campus. The role supports front desk activities, processes guest reservations, answers inquiries, and assists with campus housing guest services.

The position requires strong customer service, multitasking, and basic computer skills, with flexibility to work evenings, weekends, and holidays in a year-round role.