On-Call Reservations Desk Clerk

Southern Baptist Theological Seminary; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A notable theological institution in Louisville, Kentucky is seeking a candidate for a customer service role at its hotel. Responsibilities include managing guest check-ins/outs, processing reservations, and addressing concerns. Candidates should have at least one year of experience in hospitality or customer service, along with basic accounting skills. The role requires effective communication and multitasking abilities. This position will involve working nights and weekends as necessary.

Qualifications

• No specific educational background required.
• Preferred one year of experience in customer service, sales, or hospitality.
• Some accounting experience required.

Responsibilities

• Interact positively with all hotel guests and staff.
• Process guest reservations, check-ins, and check-outs.
• Address guest concerns professionally.
• Maintain cleanliness of hotel areas.
• Respond to maintenance emergencies.

Skills

Multitasking

Basic computer skills

Stress management

Professional appearance

Communication

Guest service

Attention to cleanliness

Dispatching

Tools

Computer

Copy machine

Printer

Job description

Essential Job Functions

• Able to multitask
• Basic computer skills
• Effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Ability to work nights, weekends, and holidays year-round when needed

Legacy Hotel Responsibilities

• Be personable and interact with everyone that walks into the lobby
• Stand for long periods of time if necessary
• Respond to emails
• Communicate with other employees and departments on campus
• Accurately process guest reservations and check guests in and out of the Hotel
• Process guest payments
• Run the night audit
• Answer telephone calls
• Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest’s room
• Maintain a clean and professional work environment
• Inspect cleanliness and orderliness of hotel rooms
• Answer phone calls for Legacy Hotel maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issuesMaintain a front desk presence during key Southern Seminary events (i.e., Trustees, Preview Days, graduation, D3 Conference)

Student Housing Responsibilities

• Answer phone calls for Southern Seminary residential maintenance emergencies
• Dispatch Facilities on call technicians to resolve emergency maintenance issues
• Provide detailed reports of on call maintenance emergencies and resolutions to the Southern Seminary Student Housing office

Performs other duties as may be assigned by the supervisor.

Education

The person in this position is not required to have any particular educational background.

Experience

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry and must have some accounting experience.

Supervision

The person in this position will supervise no one.

The person in this position will report to the Front Desk Supervisor.

Work Environment

The person in this position will be on call primarily at the hotel, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. They will also have to work in a hotel office when needed. This person should be able to lift up to 35 lbs.

Equipment

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.