Reservations Coordinator

HEI Hospitality LLC; Berkeley (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Reservations Coordinator to join their dynamic team. This role is pivotal in ensuring seamless guest experiences by managing reservations and collaborating across departments. The ideal candidate will possess exceptional communication skills and a keen attention to detail. You'll be responsible for processing bookings, handling guest inquiries, and contributing to revenue through upselling. Join a company that values its employees and offers a comprehensive benefits package, including medical, dental, and a 401(k) plan. If you're passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation Time

Sick Leave

Holiday Pay

Pet Insurance

DailyPay

Qualifications

• Strong communication skills and ability to collaborate with internal teams.
• Ability to handle guest inquiries and complaints with tact.

Responsibilities

• Process guest reservations and manage rooming lists efficiently.
• Conduct regular audits of rate codes and bookings for accuracy.

Skills

Communication Skills

Customer Service

Data Entry

Problem Solving

Education

High School Diploma

Tools

Opera Cloud

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guestsand a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont - all while taking in the breathtaking views of the San Francisco Bay.

Overview

The Reservations Coordinator at Claremont Resort & Club serves as the key liaison between various departments, including front office, maintenance, and housekeeping, to ensure the flawless execution of guest reservations. This role involves supporting the reservations team by processing bookings, managing rooming lists, and ensuring accurate communication of reservation details. The coordinator also contributes to room revenue, handles guest inquiries, processes confirmations, and assists with miscellaneous reservations tasks. Strong communication skills and the ability to collaborate effectively with internal teams are essential to providing excellent guest service and operational efficiency.

Responsibilities

• Telephone Communication : Greet potential guests in a friendly, professional manner, responding to their inquiries about availability, accommodation options, rates, transportation, etc.
• Data Entry and Management : Input and retrieve reservation information accurately, using the computer reservation system efficiently. High attention to detail.
• Hotel Information : Provide detailed answers about hotel services, local attractions, and amenities, and ensure guests have all the necessary details.
• Booking and Payment Processing : Process reservations and payment details, ensuring correct use of deposit and guarantee policies, and handling credit card transactions.
• Complaint Resolution : Address guest complaints with tact and professionalism, finding suitable resolutions to their needs.
• Audits and Discrepancies : Conduct regular audits of rate codes, 3rd party extranet, bookings, and deposits, working with accounting to resolve discrepancies.
• Upselling and Cross-Selling : Proactively suggest additional services (spa treatments, meals, etc.) to increase guest satisfaction and revenue.
• Team Collaboration : Assist other team members as needed in daily operations.
• Attendance & Availability : Comply with attendance rules and flexibility to hotels business needs (i.e. weekends or holidays).

Qualifications

• Can communicate well with guests.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Systems proficiency preferred but not required include Opera Cloud, Sabre Voice Agent, Passkey, Sertifi, Ideas, Delphi, Microsoft Outlook, Word, Excel.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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