SERVICE SUPERVISOR - COMPUTER REPAIR

ZipRecruiter; Westmont (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Service Operations Supervisor to lead its Computer Service Repair Department. This role is pivotal in driving customer satisfaction and operational efficiency while managing a dedicated team. With a focus on leadership, inventory management, and exceptional customer service, you will play a key role in maintaining the high standards of this technology superstore. Join a motivated team that values dedication and loyalty, and discover numerous opportunities for career advancement in a supportive environment. If you are passionate about technology and customer service, this position is perfect for you.

Benefits

Medical, Dental, and Vision coverage

401K plan with company match

Paid time off

Employee discount

Tuition reimbursement

Vendor and company training programs

Opportunities for career advancement

Qualifications

• 1+ year of supervisory experience in a service facility or retail.
• Required certifications: A+ and Apple certifications within 120 days.

Responsibilities

• Lead the Computer Service Repair Department and Knowledge Bar associates.
• Ensure customer service standards are met and handle difficult situations.
• Manage inventory cycles and vendor relationships.

Skills

Leadership

Customer Service

Inventory Management

Communication

Problem Solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

A+ Certification

Apple Certification

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, energy, and commitment define life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for individuals who share these values.

We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center’s core promise to take care of our associates and customers, which has contributed to our success over the last 40+ years!

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The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.

Salary range: $45,000 - $60,000.

MAJOR RESPONSIBILITIES:

• Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
• Ensure parts orders and returns are executed accurately and within specified timeframes, maintaining store stock quality control.
• Manage inventory cycles, turns, obsolescence, and markdowns in collaboration with Service Purchasing.
• Ensure customer service standards are met and handle difficult customer situations professionally and courteously.
• Drive the performance of the Service Department to meet or exceed goals related to customer satisfaction, productivity, income, and operational efficiency.
• Manage vendor relationships, including parts cost, margin, and SLA.
• Create and analyze vendor P&Ls.
• Participate in staffing, training, and scheduling activities to ensure proper coverage.
• Maintain the technical certification level of the shop to ensure proper service and repair of products.
• Oversee the appearance and maintenance of the parts room and the overall facility of the Service Department.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent; an Associate’s or Bachelor’s degree from a college or technical school is preferred.
• At least one year of supervisory or management experience in a service facility, retail service department, or tech support environment.
• Required certifications: A+ and Apple certifications within 120 days of hire.

Communication and Skills: Ability to communicate professionally, handle multiple customers and projects simultaneously, and interpret business documents and regulations. Capable of writing reports and business correspondence, and effectively communicating verbally in various group settings.

Reasoning and Mathematical Skills: Ability to perform calculations involving discounts, interest, commissions, and percentages; apply basic algebra; analyze problems, collect data, and draw valid conclusions; follow written, verbal, or diagram instructions.

Physical Requirements: Ability to lift and move up to 10 pounds regularly, occasionally up to 50 pounds, and stand for prolonged periods.

Shifts: May include hours after store hours, mornings, nights, weekends, and holidays.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental, and Vision coverage for full-time associates
• 401K plan with company match
• Paid time off
• Employee discount, including Friends & Family program
• Tuition reimbursement and education discounts
• Vendor and company training programs
• Opportunities for career advancement

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower employees to set high goals and achieve them. Your future success depends on your efforts and achievements. Join our motivated team and see how dedication, loyalty, and a customer-focused approach can elevate your career.

Micro Center is an Equal Opportunity Employer.