Reservations And Dispatch Specialist

Premier Transportation Services, LLC; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Premier Transportation Services, LLC in Dallas, TX, seeks a Reservations and Dispatch Specialist to join our on-site team. You will handle incoming reservations by phone, email, and online bookings, enter trip details, confirm services with clients, and coordinate chauffeurs and vehicles.

You will monitor trips in real time, adjust schedules, communicate with drivers and customers, resolve issues, and support fleet operations to ensure safety, reliability, and punctual pickups.

Qualifications

• Strong customer service and communication skills for inquiries and issue resolution.
• Experience with dispatch, scheduling, or transportation operations in a fast-paced setting.
• Proficiency with reservation platforms, computer systems, and basic office software; quick learning ability.
• Excellent organizational and data entry accuracy with attention to detail.
• On-site in Dallas, TX with flexibility for evenings, weekends, or holidays to support 24/7 operations.
• Background in ground transportation, hospitality, or travel services is advantageous.
• High school diploma required; additional transportation/logistics certifications are a plus.

Responsibilities

• Handle reservations via phone, email, and online bookings and enter trip details accurately.
• Confirm services with clients and coordinate dispatch with chauffeurs and vehicles.
• Monitor trip status and adjust schedules in real time to ensure timely pickups.
• Communicate with drivers and customers, resolve service issues, and update systems.
• Support overall fleet operations and collaborate with operations and customer service teams.

Skills

Customer service

Communication

Dispatch

Scheduling

Operations

Data entry

Time management

On-site work

Hospitality experience

Office software

Education

High school diploma

Tools

Reservation platforms

Office software

Job description

Company Description

Premier Transportation Services, LLC, founded in 1996, is a global leader in ground transportation, serving clients for both business and leisure travel. The company focuses on innovation, automation, and high-quality customer service to deliver reliable, safe transportation at equitable pricing. Premier offers chauffeured services for a wide range of occasions, whether close to home or in new cities. The team is committed to making every ride seamless, ensuring that travel is safe, effortless, and on schedule.

Role Description

The Reservations and Dispatch Specialist is a full-time, on-site role based in Dallas, TX. This position is responsible for handling incoming reservations via phone, email, and online bookings, accurately entering trip details, and confirming services with clients. The specialist coordinates and dispatches chauffeurs and vehicles, monitors trip status, and adjusts schedules in real time to ensure timely pickups and drop-offs. Daily tasks include communicating with drivers and customers, resolving service issues, updating systems and records, and supporting overall fleet operations. The role also involves working closely with operations and customer service teams to maintain high standards of reliability, safety, and client satisfaction.

Qualifications

• Strong customer service, communication, and interpersonal skills, with the ability to handle inquiries and resolve issues professionally.
• Experience with dispatch, scheduling, or transportation operations, including coordinating drivers and vehicles in a fast-paced environment.
• Proficiency with computer systems, reservation platforms, and basic office software; ability to quickly learn new tools and processes.
• Excellent organizational, time management, and multitasking abilities, with attention to detail and accuracy in data entry.
• Ability to work on-site in Dallas, TX, including evenings, weekends, or holidays as needed to support 24/7 operations.
• Prior experience in ground transportation, hospitality, or travel services is beneficial.
• High school diploma or equivalent required; additional education or relevant certifications in transportation or logistics are a plus.