Dispatcher

A1A Global Ground; Boca Raton (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

A1A Global Ground is seeking a Dispatcher to coordinate daily transportation operations from our Boca Raton, FL base. You will assign chauffeurs, schedule trips, and optimize vehicle usage to ensure timely, safe, and efficient service.

You will monitor trips, update routes, and communicate with clients and staff using dispatch and reservation tools. Ideal candidates offer experience in ground transportation, strong communication skills, and the ability to work on-site, including evenings and

Qualifications

• Experience with dispatch operations and trip scheduling in transportation.
• Strong customer service and clear communication via phone, email, and dispatch systems.
• Proficiency with reservation, dispatch, and mapping software; ability to work with real-time data.

Responsibilities

• Coordinate daily transportation operations and assign chauffeurs.
• Schedule trips and optimize vehicle usage for timely service.
• Monitor real-time trip progress and adjust routes as needed.
• Communicate with chauffeurs, clients, and internal teams via dispatch systems.
• Manage incoming calls and reservations; confirm bookings.
• Maintain records and support 24/7 operational reliability.

Skills

Dispatch operations

Customer service

Reservation systems

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Mapping software

Reservation systems

Job description

A1A Global Ground is a premier executive ground transportation provider with over 40 years of experience delivering reliable, high-quality service. The company operates a late-model fleet of limousines, sedans, SUVs, vans, buses, shuttles, sprinters, and motorcoaches, all maintained to rigorous safety, cleanliness, and comfort standards. Professional chauffeurs are extensively vetted, continuously trained, and known for punctuality, discretion, and strong local knowledge. Powered by advanced dispatch and reservation technology, A1A Global Ground supports clients across key U.S. markets and through a global affiliate network, offering 24/7 live support and real-time confirmations. The organization focuses on precision, transparency, and accountability, whether coordinating a single transfer or complex group movements.

Role Description

The Dispatcher is a full-time, on-site role based in Boca Raton, FL. This position is responsible for coordinating daily transportation operations, including assigning chauffeurs, scheduling trips, and optimizing vehicle usage to ensure timely, safe, and efficient service. The Dispatcher monitors real-time trip progress, updates routes as needed, and communicates clearly with chauffeurs, clients, and internal teams using dispatch and reservation systems. Day-to-day tasks include managing incoming calls and reservations, confirming bookings, resolving scheduling conflicts, and addressing service issues promptly and professionally. The role also involves maintaining accurate records, following company procedures, and supporting 24/7 operational reliability as part of a coordinated dispatch team.

Qualifications

• Experience with dispatch operations, including trip scheduling, route coordination, and resource allocation within a transportation or logistics environment.
• Strong customer service and communication skills, with the ability to interact clearly and courteously with clients, chauffeurs, and team members by phone, email, and dispatch systems.
• Proficiency with computer-based reservation, dispatch, and mapping systems; comfortable working with real-time data and multiple software tools.
• Solid organizational and time-management abilities, including handling high call volumes, multitasking, and prioritizing in a fast-paced setting.
• Attention to detail and accuracy in data entry, trip documentation, and schedule updates, with a focus on reliability and accountability.
• Ability to work on-site in Boca Raton, FL, including evenings, weekends, and holidays as needed to support 24/7 operations.
• Previous experience in ground transportation, limousine service, or related hospitality/logistics fields is preferred.
• High school diploma or equivalent required; additional training or education in logistics, transportation, or business is a plus.