Dallas Dispatch & Reservations Specialist

Premier Transportation Services, LLC; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Premier Transportation Services, LLC in Dallas, TX, seeks a Reservations and Dispatch Specialist to join our on-site team. You will handle incoming reservations by phone, email, and online bookings, enter trip details, confirm services with clients, and coordinate chauffeurs and vehicles.

You will monitor trips in real time, adjust schedules, communicate with drivers and customers, resolve issues, and support fleet operations to ensure safety, reliability, and punctual pickups.

Qualifications

• Strong customer service and communication skills for inquiries and issue resolution.
• Experience with dispatch, scheduling, or transportation operations in a fast-paced setting.
• Proficiency with reservation platforms, computer systems, and basic office software; quick learning ability.
• Excellent organizational and data entry accuracy with attention to detail.
• On-site in Dallas, TX with flexibility for evenings, weekends, or holidays to support 24/7 operations.
• Background in ground transportation, hospitality, or travel services is advantageous.
• High school diploma required; additional transportation/logistics certifications are a plus.

Responsibilities

• Handle reservations via phone, email, and online bookings and enter trip details accurately.
• Confirm services with clients and coordinate dispatch with chauffeurs and vehicles.
• Monitor trip status and adjust schedules in real time to ensure timely pickups.
• Communicate with drivers and customers, resolve service issues, and update systems.
• Support overall fleet operations and collaborate with operations and customer service teams.

Skills

Customer service

Communication

Dispatch

Scheduling

Operations

Data entry

Time management

On-site work

Hospitality experience

Office software

Education

High school diploma

Tools

Reservation platforms

Office software

Job description

Premier Transportation Services, LLC in Dallas, TX, seeks a Reservations and Dispatch Specialist to join our on-site team. You will handle incoming reservations by phone, email, and online bookings, enter trip details, confirm services with clients, and coordinate chauffeurs and vehicles.

You will monitor trips in real time, adjust schedules, communicate with drivers and customers, resolve issues, and support fleet operations to ensure safety, reliability, and punctual pickups.