Reservations Analyst: Revenue & Groups Optimization

The Crescent Hotels Group; Bethesda (MD); On-site; USD 31,000 - 44,000; Full time

Job summary

The Crescent Hotels & Resorts in Bethesda, MD is seeking a Reservations Analyst to oversee daily reservation activities, optimize occupancy and revenue, and ensure exceptional guest service. The role requires self-motivation, sharp analytical skills, and strong knowledge of PMS and reservation systems.

You will manage room inventory, monitor trends, and collaborate with Sales and Revenue Management to align strategies with market conditions.

Qualifications

• 3+ years of hotel reservations experience, including supervisory or management responsibility.
• Strong knowledge of hotel PMS and reservation systems (PEP preferred).
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Hospitality-focused mindset with a commitment to guest experiences.

Responsibilities

• Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
• Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
• Complete data entry for monthly performance results and monitor budgetary goals and forecasts.
• Oversee group reservations and ensure adherence to sales contracts and guest satisfaction.
• Load and maintain rates, packages, and tracking codes in the PMS.
• Handle guest inquiries, special requests, and escalated reservation issues promptly.
• Monitor room categories in the PMS to maximize revenue and control oversold dates.
• Ensure compliance with hotel policies, brand standards, and data privacy requirements.
• Generate and analyze reservations reports, forecasts, and performance metrics.
• Collaborate with Sales, Revenue Management, and Front Office to support objectives.

Skills

Reservations experience

PMS knowledge

Communication

Organizational skills

Problem solving

Attention to detail

Hospitality mindset

Tools

PEP reservation system

Job description

The Crescent Hotels & Resorts in Bethesda, MD is seeking a Reservations Analyst to oversee daily reservation activities, optimize occupancy and revenue, and ensure exceptional guest service. The role requires self-motivation, sharp analytical skills, and strong knowledge of PMS and reservation systems.

You will manage room inventory, monitor trends, and collaborate with Sales and Revenue Management to align strategies with market conditions.