Retail Outlet Supervisor (FT)

Grand Traverse Resort; Michigan; On-site; USD 36,000 - 52,000; Full time

Job summary

Grand Traverse Resort and Spa seeks a skilled retail leader to oversee shop operations, maintain inventory with the Retail Buyer, and support event setup. This role requires coordinating with the Retail Manager and Buyer to ensure guest satisfaction, timely orders, and smooth daily activities.

The successful candidate will have at least 2 years of retail experience, proficiency with Excel and Word, and the ability to interact confidently with guests to drive incremental sales.

Qualifications

• At least 2 years of retail experience.
• Familiarity with Excel and Word.
• Able to interact comfortably with guests to drive incremental sales.

Responsibilities

• Lead in charge for the shops as directed by Retail Manager and Buyer.
• Maintain inventory levels in collaboration with the Retail Buyer.
• Assist Retail Buyer with special orders and purchasing processes.
• Assist Retail Manager with daily and weekly staffing schedules.
• Train new hires and pair them with staff for ongoing development.
• Ensure organization in stockrooms and proper flow of paperwork for transfers and receiving.
• Maintain cleanliness and adherence to environmental practices of the resort.
• Handle contracts, setup and execution of events under supervision.

Skills

Guest interaction

Communication

Team coordination

Tools

Excel

Word

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America

Job Description

Posted Monday, July 27, 2026 at 4:00 AM

SUMMARY

This position oversees the operations in the Gallery as directed by Retail Manager, maintaining open line of communication with Manager and Buyer at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As scheduled, acts a lead in charge for the shops, ensuring guidelines are followed operationally and exceptional guest service is being delivered

• Maintain a good rapport with fellow employees and reflect a positive attitude
• Report concerns/issues/ideas from guests to Retail Manager
• Communicating with Retail Buyer to ensure proper inventory levels
• Assist Retail Buyer with special orders, organization of daily/weekly tasks associated with the purchasing process
• Assist Retail Manager with daily break and weekly work schedules
• Responsible for initial training of new hires and placement with proper staff member for further training
• Create and maintain with assistance from staff:
• organization in stockrooms
• operation manual
• proper flow of paperwork from transfers to receiving
• freshness of all edible products
• order and maintain proper inventory of ice cream/supplies for the Café
• high standard of cleanliness in all areas
• handle contracts, set-up and execution of events with guidance from Retail Manager and Buyer
• Full time coverage in Retail Shops along with other assigned tasks.
• Must understand and abide by environmental practices of the resort.
• Other duties as assigned

EDUCATION/EXPERIENCE

• At least 2 years of retail experience is needed
• Familiarity with Excel and Word.
• Able to comfortably interact with guests to build incremental sales and drive revenue

OTHER SKILLS AND ABILITIES

Ability to articulate in both written and verbal communication. Must be able to speak, read an d write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of budgets. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES (If applicable)

In assistance with the Retail Manager and Buyer only.

TYPICAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

• Ability to stand for up to 10 hours daily
• Ability to lift up to 25 lbs.

TYPICAL MENTAL DEMANDS

• Requires the ability to interact with people beyond giving and receiving instruction
• Must be adaptable to performing under stress when confronted with an emergency
• Must be able to effectively handle stressful and compromising situations while remaining focused and professional.
• Must be able to deal with difficult people without losing perspective
• Must be able to work productively under strict time restraints with variable deadlines

WORKING CONDITIONS

• Noise environment is usually moderate. Must follow all safety policies, procedures and standards as set by OSHA and the Health Department
• Must be able to work flexible hours including days, evenings, weekends and holidays.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America