Reservations Agent

Fortiuscap; Vail (CO); On-site; USD 42,000 - 46,000; Part time

Benefits offered by this job

Season Pass

Health insurance access

Colorado Secure Saving plan

Safe Harbor 401k

Ski equipment discount

Overtime (non-exempt)

Job summary

Black Tie Ski Rentals in Vail/Beaver Creek is seeking a Reservations Agent for the winter season. This role handles inbound calls, hotel concierge coordination, and guest swaps, delivering the first touch of Black Tie service.

The office is Avon-based and offers flexible schedules, including full-time and peak-time shifts. The position emphasizes friendly, professional guest interaction, accurate reservation processing, and teamwork with Ski Techs to ensure on-time deliveries and returns while

Qualifications

• Strong computer and phone skills.
• Ability to sit for long periods with occasional movement.
• Wlexibility to work winter season and holidays.
• Shift flexibility, 5 days a week with potential extra hours.

Responsibilities

• Answer phones and return voicemails, book reservations.
• Explain and sell service offerings and equipment.
• Import and process online reservations and operator bookings.
• Coordinate with Ski Techs for delivery notes and updates.
• Maintain office organization and communicate with team on shift duties.
• Provide excellent guest service and proactive problem solving.

Job description

Reservations Agent
Job Type: Seasonal, Full & Part Time
Reports to: Department Manager and General Manager
Location: Vail & Beaver Creek, CO
Pay Rate: $21/hour plus tips

Black Tie Ski Rentals in Vail/Beaver Creek is hiring Reservations Agents to join our team as we gear up for our 18th winter season! Join the team that has 226 five-star reviews in Trip Advisor & 183 five-star reviews on Google. The Reservations office is located in Avon. We like to be flexible with your schedule so you can live a balanced life in the mountains. We can accommodate a variety of schedules from Full Time, Part Time- & Peak-Time shifts.
Our systems are 18 years strong & lead to an efficient, stress-free day-to-day work environment. We pride ourselves on the quality of our equipment and carry a large variety of the best brands, which makes selection easy & our loyal customers very happy. Black Tie provides an upbeat, fun, and collaborative environment. The position is fast-paced, straightforward & allows a schedule that provides access to the lifestyle you strive for in the mountains.

Position Summary:

The Reservations Agent is accountable for delivering the “first touch” for our Guests. Whether fielding an inbound call, working with a hotel concierge, or speaking with a Guest about a swap-out, the Reservations Agent must consistently deliver Black Tie levels of service. The Agent will also work with our Ski Techs to ensure they have the information they need so that their delivery process can run flawlessly.

Responsibilities:

• Act as a respectful and professional representative of Black Tie within the community when communicating with hotel staff and local partners.
• Actively demonstrate a clear focus on safety for yourself, your co-workers and our Guests.
• Answering phones and returning voicemails.
• Booking phone reservations from both repeat and new Black Tie guests.
• Effectively explaining and selling service offering (what we do and the equipment we carry).
• Maintain a solid understanding of the equipment we carry, and the best type of equipment for different types of skiers and riders.
• Importing & processing online reservations from website.
• Entering & scheduling Tour Operator reservations.
• Entering delivery information and filing completed paperwork.Helping to maintain cleanliness and organization of office space.
• Communicating with ski technicians in the field to complete new deliveries, equipment pick-ups and equipment switch-outs in a timely manner.
• Act as a liaison between Black Tie Guest and Ski Techs when adjustments are being made to delivery, switch-out or return.
• Alongside management, see that daily shift responsibilities are being collectively handled by the team on time and at Black Tie’s expected level of Guest Service: Daily Deliveries; Daily Returns; Equipment Requests.
• Always set the next shift up for success and communicate in detail with fellow Reservations Agents.
• Provide excellent customer service and the best possible experience for all Black Tie guests.
• Be proactive and take ownership of situations while anticipating and responding to customer needs and wants.
• Having a team player, self-starting mentality and promoting these shared values alongside your fellow employees.

Requirements:

• This is an hourly position, typically scheduled for 40hrs/week, and is eligible for hours over 40.
• Possesses strong computer & phone skills.
• Must be able to sit almost continually during your shift. However, we encourage you to move around the office frequently throughout the day.
• Able to work through winter season and during holiday periods.
• This position will be scheduled 5 days a week but is willing to remain flexible during peak days or short-staffed periods and times to work extra hours and pick up extra shifts.
• It is important to maintain a work-life balance and your schedule can be designed to ensure you can enjoy the mountain and the community we live in.

Shifts:

• Shift Types: AM shift is from 7am-3pm. Mid-day shift is 9am-5pm. PM Shift is from 1pm-9pm.

Pay Frequency: Biweekly

Perks & Benefits:

• Season Pass: Merchant Epic Pass at the start of the season or cash bonus payout at end of season, if not using/needing a ski pass.
• Access to health insurance through One Valley Health program and Vail Valley Partnership.
• Access to the Colorado Secure Saving Retirement plan.
• Access to a Safe Harbor 401k Company Match after 1 year of employment.
• Ski equipment discount programs available through Pro Form Deals
• FLSA: Non-exempt (eligible for overtime)