Ticket & Product Sales Agent

Vail Resorts; Mercersburg (Franklin County); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Free ski passes

Retail discounts

401(k) retirement plan

Employee assistance program

Training & development

Referral program

Housing available

Job summary

Vail Resorts is hiring for a Ticket and Product Sales Agent in a winter seasonal role. You will deliver guest service while selling Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. Starting wage is $20.00 per hour, with housing availability and wellness benefits across the mountain locations.

Join a team that emphasizes guest experience, training through Epic Service, and a dynamic work environment during the Winter Season 2026/2027.

Qualifications

• High School Diploma required.
• Ability to work weekends and holidays.
• Must be able to communicate fluently in English.

Responsibilities

• Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime.
• Communicate with guests via phone and email.
• Accurately and efficiently explain and process all resort products and services.
• Complete daily end of Shift pos/register audits.
• Be a part of a fun, professional, caring work environment. Ability to work in a fast-paced environment while delivering exceptional experiences.
• Other duties as assigned.

Skills

Fluent English

Customer service

Stand or sit for long periods

Education

High School Diploma

Job description

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. As a member of this team, you are part of the guest experience and the face of Vail Resorts!

Job Specifications

• Starting Wage: $20.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Minimum Age: At least 16 years of age
• Housing Availability: Yes

Job Responsibilities

• Work in our contact centers, ski school locations, ticket/pass offices and throughout our resort to deliver an experience of a lifetime
• Communicate with guests via phone and email
• Accurately and efficiently explain and process all resort products and services
• Complete daily end of Shift pos/register audits
• Be a part of a fun, professional, caring work environmentAbility to work in a fast-paced environment while delivering exceptional experiences
• Other duties as assigned

Job Requirements

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• Retail Rental operations
• Food and Beverage Support
• Ticket sales or scanning
• Lift Operations
• Base Area Operations

The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.