Front Office Supervisor

Four Seasons Hotels and Resorts; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Op

Complimentary Accommodations at other

Job summary

Four Seasons Resort Palm Beach is seeking a Front Office Supervisor to supervise Front Desk and Guest Services, ensuring seamless service and guest satisfaction. The role leads Front Desk and Bell teams, supports guest relations, and serves as an operational resource for guests and employees.

The position reports to the Front Office Manager and Resort Assistant Managers, with responsibilities spanning check-in/out, room assignments, billing, and coordination with housekeeping and other

Qualifications

• High school diploma or equivalent required.
• Previous Front Office, Guest Services, or hotel operations experience preferred.
• Previous supervisory or leadership experience in a hotel or luxury hospitality environment preferred.
• Strong guest service, communication, and interpersonal skills.
• Ability to motivate, mentor, and support team members.
• Strong problem-solving and service recovery capabilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to operate hotel systems and computer applications.
• Ability to read, write, and communicate effectively in English.
• Ability to work independently and make sound operational decisions.

Responsibilities

• Supervise Front Desk and Guest Services operations during assigned shifts.
• Lead and support Front Desk and Bell team members in delivering exceptional guest experiences.
• Welcome guests, oversee check-in and check-out processes, and ensure all reservations and billing transactions are handled accurately.
• Assist with room assignments, key issuance, guest requests, and special accommodations.
• Respond to guest concerns, service opportunities, and special requests with professionalism and urgency.
• Partner closely with the Guest Experience team to elevate service delivery and guest satisfaction.
• Support Manager on Duty responsibilities as assigned.
• Ensure luggage handling, room drops, guest deliveries, and transportation requests are executed seamlessly.
• Supervise and support Guest Services team members to ensure operational excellence.
• Assist with performance management, coaching, training, and development of Guest Services employees.
• Conduct Guest Services standards testing and support departmental quality initiatives.
• Assist with scheduling and payroll administration for Guest Services operations.
• Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to ensure smooth guest experiences.
• Maintain operational accountability and support departmental goals in collaboration with Front Office leadership.
• Support reservations and communications functions when operational needs require.
• Maintain Four Seasons standards, policies, and operational procedures at all times.

Skills

Guest service excellence

Leadership & mentoring

Communication skills

Problem solving

Multi-tasking

English proficiency

Education

High school diploma

Tools

Hotel systems

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Front Office Supervisor is responsible for supervising Front Desk and Guest Services operations during assigned shifts while ensuring seamless service delivery and guest satisfaction. This role leads and supports Front Desk and Bell teams, assists with guest relations and service recovery, and serves as a key operational resource for guests and employees. This position is part of the Front Office team and reports to the Front Office Manager and Resort Assistant Managers.

What you will do:

• Supervise Front Desk and Guest Services operations during assigned shifts
• Lead and support Front Desk and Bell team members in delivering exceptional guest experiences
• Welcome guests, oversee check-in and check-out processes, and ensure all reservations and billing transactions are handled accurately
• Assist with room assignments, key issuance, guest requests, and special accommodations
• Respond to guest concerns, service opportunities, and special requests with professionalism and urgency
• Partner closely with the Guest Experience team to elevate service delivery and guest satisfaction
• Support Manager on Duty responsibilities as assigned
• Ensure luggage handling, room drops, guest deliveries, and transportation requests are executed seamlessly
• Supervise and support Guest Services team members to ensure operational excellence
• Assist with performance management, coaching, training, and development of Guest Services employees
• Conduct Guest Services standards testing and support departmental quality initiatives
• Assist with scheduling and payroll administration for Guest Services operations
• Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to ensure smooth guest experiences
• Maintain operational accountability and support departmental goals in collaboration with Front Office leadership
• Support reservations and communications functions when operational needs require
• Maintain Four Seasons standards, policies, and operational procedures at all times

What you bring:

• High school diploma or equivalent required
• Previous Front Office, Guest Services, or hotel operations experience preferred
• Previous supervisory or leadership experience in a hotel or luxury hospitality environment preferred
• Strong guest service, communication, and interpersonal skills
• Ability to motivate, mentor, and support team members
• Strong problem-solving and service recovery capabilities
• Ability to handle multiple priorities in a fast-paced environment
• Strong attention to detail, accuracy, and organizational skills
• Ability to operate hotel systems and computer applications
• Ability to read, write, and communicate effectively in English
• Ability to work independently and make sound operational decisions

What we offer:

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-time schedule required
• Flexibility to work mornings, evenings, weekends, holidays, and overnight shifts as business needs require

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal