Reservations Agent

Spire Hospitality; Town of North Elba (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality management company that prioritizes creating memorable guest experiences. This full-time role involves answering inquiries, processing reservations, and ensuring guest satisfaction through effective communication and problem-solving. You will receive comprehensive benefits, including early pay access, medical coverage, and generous hotel discounts. If you are passionate about hospitality and eager to grow your career in a supportive environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

401K Matching

Paid Time Off

Wellness Programs

Hotel Discounts

Qualifications

• Prior hospitality experience preferred.
• Full understanding of MS Suite required.

Responsibilities

• Answer incoming calls from prospective guests.
• Provide accurate information about accommodations and rates.
• Handle complaints and negotiate resolutions.

Skills

Customer Service

Sales Techniques

Data Entry

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Suite (Outlook, Word, Excel)

Hotel PMS Systems (e.g., OPERA, OnQ)

Job description

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with high standards of quality.

Essential Job Functions:

• Answer the incoming calls of all prospective guests in a friendly and timely manner.


• Provide accurate information regarding availability, accommodation types, rates, etc. and assign reservations based on guest preferences and availability.


• Input and retrieve data using a computer reservation system and utilize codes for efficiency.


• Answer questions regarding hotel facilities and services, local attractions, directions, etc. Communicate applicable deposit and guarantee policies as requested.


• Thoroughly read provided materials pertaining to group reservations, guest concerns, and property updates.


• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.


• File registration cards.


• Initiate reports and retrieve printed forms from computer.


• Other duties as assigned.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs


• Primarily sedentary role, may involve standing and walking for short periods of time

Wage: $19.00/ per hour

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Prior hospitality experience preferred


• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel


• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.