Virtual Reservations Agent

My Travel Connection; Newark (NJ); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in providing exceptional travel booking services from the comfort of home. This role offers a unique opportunity to assist travelers in planning memorable trips, whether for leisure or business. With a commitment to superior customer service, you will be trained to handle various travel arrangements, including flights, hotels, and events. Enjoy a flexible schedule and the chance to work with top suppliers in the travel industry. If you're passionate about travel and customer service, this position is perfect for you!

Benefits

Flexible Schedule

Employee Discounts

Agent Certification

Qualifications

• No experience necessary; training is provided.
• Exceptional customer service and communication skills required.

Responsibilities

• Provide premium concierge level service to travelers.
• Research and book travel packages including flights and hotels.
• Handle inquiries via phone and email in a timely manner.

Skills

Customer Service

Communication Skills

Organization

Multi-tasking

Education

High School Diploma

Tools

Web-based Booking Engines

Travel Resources

Job description

Newark, United States | Posted on 04/21/2025

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events and concerts for a company that has been in business over 70 years serving clients all around the world. No experience necessary. We will train you.

Core Responsibilities:

• Serve as primary customer contact providing premium concierge level service to travelers from start to finish
• Respond to telephone, email inquiries and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta etc.
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone.

Qualifications:

• No experience necessary, we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with ability to prioritize and multi-task
• Job Type: Full-time or part-time
• Flexible Schedule
• Agent Certification
• Employee Discounts

Requirements

Must be at least 18 years of age and reside in the U.S, Mexico or Australia.

Laptop and/or smartphone and Wi-Fi are required.