Reservations Agent

Westgate Resorts; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Daily Pay

Wellness programs

Tuition assistance

Employee Assistance Program (EAP)

Pet insurance

Loyalty program discounts

Low-cost gym membership

David A. Siegel Legacy Scholarship

Career growth

Community involvement

Job summary

Westgate Resorts in Orlando is seeking a Reservations Agent to accurately process inbound tour reservations and support customers through translation services. You will ensure smooth communication, scheduling, and guest satisfaction to maximize bookings across Westgate properties.

The role requires strong communication, detail-orientation, and the ability to work with teams across locations. A high school diploma or GED is required; prior related experience is preferred, and relocation isn’t

Qualifications

• High school diploma or GED required.
• One to three months of related experience and/or training preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Input inbound reservations accurately.
• Answer and route inbound phone calls.
• Provide translation support for Portuguese- or Spanish-speaking customers.
• Assist OPCs with changes.
• Check in and out outside solicitors at locations.
• Verify no-show tours and rebook to maximize bookings.
• Book room nights for Westgate Resorts properties.

Skills

Communication

Detail oriented

Team collaboration

Self-starter

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Job description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.

What You'll Do:

• Accurately input all inbound reservations, with and without transportation.
• Professionally answer and route inbound phone calls.
• Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes.
• Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings.
• Communicate flow or qualification changes to OPCs at designated locations.
• Handle inbound phone program inquiries and solicit prospective customers.
• Provide accurate directions to all resort properties.
• Check in and out outside solicitors at specified locations.
• Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates.
• Conduct location verifications each shift to confirm staffing; notify Field Managers of “open” locations and maintain records for accurate assessment of penalties.
• Package brochures for departmental Fun Packs distributed at hotel Guest Services locations.
• Verify daily “no show” tours and contact guests to rebook, maximizing resort bookings.
• Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts.
• Perform light clerical duties as assigned.

Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Education & Experience

• High school diploma or GED required.
• One to three months of related experience and/or training preferred.
• Equivalent combination of education and experience may be considered.

Qualifications

• Proficiency in word processing and spreadsheet applications.
• Strong communication skills.
• Self-starter with minimal need for supervision.
• Ability to work collaboratively with others.
• Highly organized and detail-oriented.
• Accuracy-focused with the ability to meet deadlines.

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.