Front Desk Agent

Westgate Resorts; Kissimmee (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily Pay

Employee discounts

Job summary

Westgate Resorts in Kissimmee, FL is seeking a Front Desk Agent to warmly greet guests, manage check-in/out, and handle guest requests with accuracy and care. You will process payments, assist with reservations, and coordinate with housekeeping and other teams to ensure seamless service.

The role requires a friendly demeanor, strong cash handling, and reliability. Weekend and holiday availability is required, including night shifts.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
• Comfortable using phones and basic computer systems.
• Must pass background check and be eligible to work in the United States.

Responsibilities

• Greet guests and manage check-in/check-out following established procedures.
• Assist guests with inquiries, recommendations, and follow-up.
• Handle cashiering, folios, payments, and postings accurately.
• Manage reservations, confirmations, and modifications with care.
• Communicate with guests via phone, email, text, and in person.
• Uphold service standards and assist with other departments as needed.

Skills

Customer service

Hospitality

Cash handling

Communication

Tools

POS system

Job description

• Career Site Category: Resort Operations
• Compensation: up to USD 16.5 - hourly

Company Description

Pay Rate:$16.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available.

Westgate Vacation Villas & Town Center Resortoffers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

What you will do as Front Desk Agent:

The Front Desk Agent is the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in‑house, and departing guests. This role ensures the smooth daily operation of the front desk by delivering seamless registration experiences, attentive service, and accurate financial transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional hospitality.You will demonstrateWestgate’s core values of Passion, Integrity, and Work Ethicin every interaction with guests and team members.

As aFront Desk Agent,you will:

• Warmly greets guests, manages check‑in and check‑out processes, and assigns accommodations in accordance with established procedures.
• Provides personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
• Demonstrates empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction.
• Performs cashiering functions including settling folios, processing payments, and posting charges accurately.
• Handles reservations, confirmations, and modifications with attention to detail and efficiency.
• Transmits and receives guest communications via phone, email, text, and in‑person interactions with professionalism.
• Upholds service standards and property‑specific guidelines at all times.
• Maintains grooming and appearance standards to reflect the property’s brand image.
• Partners with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly.
• Actively promotes room upgrades and property amenities in alignment with availability and pricing guidelines.
• Projects an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions.
• Performs other duties as assigned.

Qualifications

Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Schedule:Must work weekends and holidays, including night shifts (i.e., secondshift).
• Previous experience in customer service or hospitality preferred but not required.
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
• Comfortable using phones and basic computer systems.
• Additional hospitality or customer service training is a plus.
• Availability for potential overtime.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.