OPC In House

Westgate Resorts; Williamsburg (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily Pay

Family-focused benefits

Wellness programs

Flexible spending accounts (FSA)

Tuition assistance

Career growth opportunities

Job summary

Westgate Resorts in Williamsburg is seeking an OPC (Off Property Consultant) to promote our resorts and drive ticket sales. You will book room nights, sell tickets, and provide concierge services to vacationing guests while maintaining a high level of customer service.

You will engage with customers using a consultative sales approach, balance transactions, and stay informed on current promotions. Occasional travel to events may be required.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience preferred.
• Excellent reading, writing, and basic math skills needed.

Responsibilities

• Promote Westgate Resorts to Williamsburg visitors with discounted tickets.
• Book room nights and sell attraction tickets.
• Provide 5-star customer service to increase sign-ups and bookings.
• Open/close POS terminals and balance cash/credit at end of shift.
• Travel to off-site events and pop-up locations as needed.

Skills

Outgoing demeanor

Cash handling

Excellent customer service

Effective communication

Teamwork

Flexible schedule

Stand for long periods

Education

High school diploma or GED

Job description

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

Job Description

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As a Westgate ResortsOPC (Off Property Consultant)you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Williamsburg. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.

What You'll Do

• Persuade potential clients to visit Westgate Resorts by helping them maximize their vacation savings.
• Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
• Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
• Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
• Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
• Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
• Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance. Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled.

Core Company Values

All team members are expected to demonstrate and uphold the following core company values:

• Integrity
• Passion
• Work Ethic

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring

• An outgoing, confident, and assertive demeanor.
• The ability to handle cash and tickets accurately and securely.
• Enjoyment of working with tourists and vacationing guests.
• A positive, self-motivated attitude and the ability to work effectively in a team environment.
• Excellent face-to-face customer service and communication skills.
• The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
• A flexible work schedule, including mornings, evenings, weekends, and holidays.
• A genuine passion for helping clients find great deals and improving their overall vacation experience.
• The ability to stand for extended periods in both indoor and outdoor environments, as required.
• A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
• The ability to read and comprehend simple instructions, short correspondence, and memos.
• The ability to write simple correspondence.
• The ability to effectively present information in one-on-one and small-group.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship– Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.