Reservations Agent

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Complimentary meals

Training & development opportunities

Career growth opportunities

Wellness initiatives

Job summary

Four Seasons Reservations Agent is based in Nashville, with responsibilities spanning both Four Seasons Hotel Nashville and Four Seasons Hotel Denver. You will convert inquiries into confirmed reservations, delivering personalized service and building guest relationships to support hotel revenue and guest satisfaction.

You will handle calls, emails, and chats, ensuring accuracy, recognizing guest preferences, and collaborating with Sales and Front Office to guarantee seamless guest experiences

Qualifications

• College education preferred.
• Excellent verbal and written communication in English.
• Experience in hospitality, reservations, customer service, or a related field preferred.
• 1–2 years of experience in a high-volume call center, hotel, resort, reservations, front office, or sales environment preferred.
• Strong computer proficiency, including Microsoft Office and Opera PMS, with the ability to learn multiple systems quickly.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.

Responsibilities

• Capture sales opportunities from incoming reservation calls, emails, and chat inquiries while maintaining exceptional service standards.
• Process hotel reservations accurately through multiple booking channels.
• Identify guest needs, preferences, and special requests to create personalized guest experiences.
• Ensure reservation details are entered correctly and maintained according to company procedures.
• Utilize guest profile systems to enhance guest recognition and service personalization.
• Confirm, modify, and guarantee reservations while managing waitlists and room availability.
• Resolve guest concerns, complaints, and special requests promptly and professionally.
• Generate and distribute daily reservation and occupancy reports for hotel leadership and sales teams.
• Collaborate with Sales, Front Office, and other departments to ensure seamless guest experiences.
• Consistently uphold Four Seasons service standards, professionalism, integrity, and teamwork.

Skills

Verbal & written communication

Hospitality experience

Call center experience

Microsoft Office

Opera PMS

Organizational skills

Flexible scheduling

English proficiency

Education

College education preferred

Tools

Microsoft Office

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

About the Role

Four Seasons Reservations Agent | Four Seasons Hotel Denver & Four Seasons Hotel Nashville

The Reservations Agent plays a critical role in creating exceptional guest experiences by serving as the first point of contact for guests seeking accommodations at Four Seasons Hotel Denver and Four Seasons Hotel Nashville. This position is responsible for converting inquiries into confirmed reservations while delivering personalized service, building guest relationships, and ensuring reservation accuracy to support hotel revenue and guest satisfaction. This position will be based at Four Seasons Nashville

What You Will Do

• Capture sales opportunities from incoming reservation calls, emails, and chat inquiries while maintaining exceptional service standards.
• Process hotel reservations accurately through multiple booking channels.
• Identify guest needs, preferences, and special requests to create personalized guest experiences.
• Ensure reservation details are entered correctly and maintained according to company procedures.
• Utilize guest profile systems to enhance guest recognition and service personalization.
• Confirm, modify, and guarantee reservations while managing waitlists and room availability.
• Resolve guest concerns, complaints, and special requests promptly and professionally.
• Generate and distribute daily reservation and occupancy reports for hotel leadership and sales teams.
• Collaborate with Sales, Front Office, and other departments to ensure seamless guest experiences.
• Consistently uphold Four Seasons service standards, professionalism, integrity, and teamwork.

What You Bring

• College education preferred.
• Excellent verbal and written communication skills in English.
• Previous experience in hospitality, reservations, customer service, administrative support, or a related field preferred.
• One to two years of experience in a high-volume call center, hotel, resort, reservations, front office, or sales environment preferred.
• Strong computer proficiency, including Microsoft Office and Opera PMS, with the ability to learn multiple systems quickly.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts for stays at any Four Seasons property worldwide
• Complimentary employee meals
• Career growth opportunities within Four Seasons Hotels and Resorts
• Employee recognition programs and wellness initiatives

Schedule & Hours

Full-Time Position

This position requires flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays based on business needs. Employees are typically scheduled for eight-hour shifts, with work schedules varying according to operational requirements and reservation volume. The role is primarily office-based and requires sitting for extended periods while handling guest communications through telephone, email, and online platforms.

Four Seasons is an Equal Opportunity, affirmatively encouraging minority, women, veterans, and individuals with disabilities to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal