Front Desk Receptionist On Call

Four Seasons; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Discounted RTD Flex Pass

Subsidized parking

401(k) matching

Worldwide employee stays

Employee meals

Uniform dry cleaning

Job summary

Four Seasons Denver is seeking a guest services team member to warmly welcome and register hotel guests, assist with accommodations, and process payments. You will also answer a variety of guest requests, adding personal touches to ensure exceptional satisfaction.

The role requires flexibility in schedule, including mornings, afternoons, weekends and holidays, and a strong command of English. Prior customer service experience is valued, and legal work authorization in the United States is

Qualifications

• Previous customer experience and ability to work effectively under pressure.
• Requires attention to detail and problem solving skills.
• Good command of the English language.
• Successful candidate must possess legal work authorization in the United States.

Responsibilities

• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Checks guest out of the hotel, preparing and explaining the bill.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.

Skills

Customer service

Attention to detail

Problem solving

English proficiency

Work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family‑friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24‑hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

Responsibilities

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.

Preferred Qualifications And Skills

• Previous customer experience and ability to work effectively under pressure
• Requires attention to detail and problem solving skills
• Good command of the English language
• Successful candidate must possess legal work authorization in the United States

What To Expect

• Hourly Rate $23.34
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Discounted RTD Flex Pass and subsidized parking
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Complimentary employee meals
• Complimentary dry cleaning of employee uniforms

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal