Reservations Agent

line-saguaro-careers; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

line-saguaro-careers is seeking a dynamic Staff Accountant to join our hospitality-focused team. The ideal candidate will bring a passion for hospitality and an entrepreneurial spirit, with experience in reservations and guest services shaping financial operations.

Responsibilities include handling reservations inquiries, quoting rates, converting inquiries to bookings, upselling amenities, managing payments, and coordinating with Front Office/Housekeeping while maintaining accuracy in the

Qualifications

• High School or equivalent education/experience required.
• At least two (2) years’ experience as a Reservation Agent or relevant position with a reputable hotel.
• Strong ability in using MS Office and Outlook.
• Knowledge of the entire Reservation Procedure according to The LINE Group manual system.
• Knowledgeable in hotel and guest room facilities/services.
• Outstanding communication and interpersonal skills.
• Excellent reading, writing and oral proficiency in English.
• Excellent organizational and time management skills.
• Ability to multitask.
• Work well under pressure, be a team player.

Responsibilities

• Handle incoming reservation inquiries via phone, emails, or online channels providing information about room availability, rates, packages, and amenities.
• Quote rates per BAR, LOS, corporate, wholesale and negotiated accounts; follow fence and parity rules.
• Convert inquiries to bookings; meet or exceed conversion, ADR, and upsell targets.
• Offer alternatives on sold-out dates and waitlist/coordinate displacement as needed. Provide clear, friendly, and timely information on room types, packages, fees, policies, and local offerings.
• Book Rooms: Assist guests in making reservations based on their preferences and requirements, ensuring accuracy in inputting reservation details into the hotel’s system (dates, rates, room type, payment preferences).
• Document guest preferences, VIP notes, and accessibility needs, communicate to Front Office/Housekeeping.
• Send and process secure credit card authorization forms (never collect card date by email/text); verify cardholder ID (if applicable) and the exact charges approved (e.g. room/tax vs incidental/parking) before arrival.
• Place/Release deposits and pre-authorizations per policy’ route charges on folios correctly, including charging virtual cards as per policy.
• Escalate any mismatches or fraud concerns on a secure credit card authorization form to a manager immediately.
• Execute approved upsell and add-on programs (Parking, F&B, Experiences).
• Customer Service: Address guest inquiries, requests, or changes to existing reservations, including modifications to booking dates or room types, while maintaining a positive and professional demeanor.
• Promote Hotel Services: Identify opportunities for upselling or cross-selling hotel services and amenities during the reservation process to enhance the guest experience and maximize revenue.
• Partner with Front Office on arrivals, upgrades, and room blocks.
• Ensure special handling of repeat guests and VIP guest15.
• Work on PMS/CRS/Channel Manager and OTA extranets, maintain clean profiles and reservation accuracy.

Skills

MS Office

Outlook

Excellent communication

Time management

Multitasking

Team player

Education

High School or equivalent

Tools

PMS/CRS/Channel Manager

OTA extranets

Job description

Staff Accountant

We are seeking a dynamic Staff Accountant to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Handle incoming reservation inquiries via phone, emails, or online channels providing information about room availability, rates, packages, and amenities.
2. Quote rates per BAR, LOS, corporate, wholesale and negotiated accounts; follow fence and parity rules.
3. Convert inquiries to bookings; meet or exceed conversion, ADR, and upsell targets.
4. Offer alternatives on sold-out dates and waitlist/coordinate displacement as needed. Provide clear, friendly, and timely information on room types, packages, fees, policies, and local offerings.
5. Book Rooms: Assist guests in making reservations based on their preferences and requirements, ensuring accuracy in inputting reservation details into the hotel’s system (dates, rates, room type, payment preferences).
6. Document guest preferences, VIP notes, and accessibility needs, communicate to Front Office/Housekeeping.
7. Send and process secure credit card authorization forms (never collect card date by email/text); verify cardholder ID (if applicable) and the exact charges approved (e.g. room/tax vs incidental/parking) before arrival.
8. Place/Release deposits and pre-authorizations per policy’ route charges on folios correctly, including charging virtual cards as per policy.
9. Escalate any mismatches or fraud concerns on a secure credit card authorization form to a manager immediately.
10. Execute approved upsell and add-on programs (Parking, F&B, Experiences).
11. Customer Service: Address guest inquiries, requests, or changes to existing reservations, including modifications to booking dates or room types, while maintaining a positive and professional demeanor.
12. Promote Hotel Services: Identify opportunities for upselling or cross-selling hotel services and amenities during the reservation process to enhance the guest experience and maximize revenue.
13. Partner with Front Office on arrivals, upgrades, and room blocks.
14. Ensure special handling of repeat guests and VIP guest15.
15. Work on PMS/CRS/Channel Manager and OTA extranets, maintain clean profiles and reservation accuracy.

Core Competencies

1. High School or equivalent education/experience required.
2. At least two (2) years’ experience as a Reservation Agent or relevant position with a reputable hotel.
3. Strong ability in using MS Office and Outlook.
4. Have knowledge of entire Reservation Procedure according to The LINE Group manual system.
5. Knowledgeable in hotel and guest room facilities/services.
6. Outstanding communication and interpersonal skills.
7. Excellent reading, writing and oral proficiency in the English Language.
8. Excellent organizational and time management skills.
9. Excellent attention to detail.
10. Ability to multitask.
11. Work well under pressure, be a team player.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

EEO Statement

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.