Reservations Agent

Hotel Leveque; Fontana-on-Geneva Lake (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join the team at a leading resort in Lake Geneva as a Full Time Reservations Agent. Your primary role will include efficiently handling reservation calls, providing excellent customer service, and ensuring accurate data entry. This position offers a dynamic work environment with opportunities for career growth and comprehensive benefits.

Benefits

Employee discounts on property

Guest room discounts for friends and family

Free meals with every shift

On the job training

Medical, dental, and life insurance for full-time employees

Dental, Vision, and Teladoc benefits for part-time employees

Qualifications

• High school graduate or equivalent.
• Previous experience in reservations and PBX.
• Excellent verbal/written communication skills.

Responsibilities

• Handle all incoming reservation calls professionally.
• Answer inquiries about room rates and services.
• Input reservations accurately into the computer system.

Skills

Pleasant speaking voice

Excellent written skills

Excellent verbal skills

Data entry experience

Typing accuracy (30 wpm)

Education

High school graduate or equivalent

Job description

Full Time Reservations Agent at The Abbey Resort

JOB SUMMARY:As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION: The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations and cancellations and answer questions on rates, hotel facilities, services and special promotions.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.

Pleasant speaking voice

Previous reservations and PBX experience.

Excellent written and verbal skills.

Excel and data entry experience

Must be able to type accurately (30 words per minute).

ESSENTIAL FUNCTIONS:

Responsible for taking reservations and accurately inputting into the computer system.

Answer inquiries of room rates, outlets and room locations.

Interact with Group Rooms Coordinator on bookings.

Activate “manual system” in the event of system downtime.

Keep up to date with knowledge of phone system.

Handle all guests’ special requests in a professional manner.

Post advance deposits and keep accurate records of deposits.

Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Will be cross-trained and assist as needed in PBX and the Front Desk.
• Assist with mailings as needed.

ENVIRONMENT:Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.

Benefits, Holiday Pay, and PTO Accrual from DAY 1!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

• Employee discounts on property and at other First Hospitality properties
• Guest room discounts for friends and family
• Free meals with every shift
• On the job training
• Welcoming and supportive global network
• Medical, dental, and life insurance, 401K and more for full-time employees
• Dental, Vision, and Teladoc benefits for part-time employees