Reservations Sales Agent (work from home Arizona)

Alaska Airlines; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join Alaska Airlines as a Reservations Sales Agent, where you’ll assist customers with flight information and bookings while working from home in Arizona. This role entails providing exceptional guest service, managing reservations, and addressing customer inquiries—all while enjoying a competitive rewards package and flexible work hours. If you have a strong customer service background and excellent communication skills, we’d love to hear from you.

Benefits

Travel privileges on Alaska Airlines & Horizon Air

Medical, dental, and vision benefits

401k match

Bonuses

Paid time off and holidays

Qualifications

• 2 years of customer service experience required.
• English communication skills necessary.
• Proficiency with multimedia devices and computer programs.

Responsibilities

• Assist guests with information regarding fares and flight schedules.
• Handle inquiries and reservations through various channels.
• Resolving guest issues on the first interaction.

Skills

Customer Service

Interpersonal Skills

Technical Proficiency

Problem Solving

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Reservations Sales Agent (work from home Arizona)

The Team
From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Company Alaska Airlines

The Team
From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary
The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings, and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon Air (QX), Sky West (OO), and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations, and makes appropriate changes to reservations and tickets. This is a work-at-home, union-represented position.

Key Duties

• Perform a variety of guest service functions via multiple channels including:
• Answer incoming inquiries and match the features and benefits of Alaska Airlines and Hawaiian Airlines to the needs of the guest.
• Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines, Hawaiian Airlines, Horizon Air, or our travel partners.
• Make new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery.
• Assist guests with technical website and mobile navigation needs.
• Handle guests’ questions, complaints, and inquiries with courtesy and professionalism to resolve issues with first interaction resolution.
• Operate within complex computerized systems to assist guests and daily operations.
• Create a positive service-oriented environment for guests.

Day in the Life

To learn more about the role, challenges, and rewards of being an Alaska Reservations Agent, watch our employee video or click this link.

Job-Specific Experience, Education & Skills

Required

• 2 years of customer service or community service experience.
• Must reside and work from a remote home office within the designated state at or before application. Some in-office training required.
• Exceptional interpersonal skills, professional phone demeanor, clear communication, and courteous verbal and written skills.
• Proficiency with new technologies and applications on multimedia devices.
• Ability to learn and understand policies, procedures, and products efficiently.
• Work in a process-oriented environment.
• Proficiency with computer programs, keyboard skills, and Microsoft Office applications.
• Typing speed of at least 30 WPM at 85% efficiency or better.
• Willingness to work flexible hours including weekends, holidays, and overtime.
• Reliable, punctual attendance.
• English communication skills.
• High school diploma or equivalent.
• Minimum age 18.
• Authorized to work in the U.S.

Preferred

• Airline or travel industry experience.
• Spanish language proficiency.

Leadership Expectations

Embody our values: safety, doing the right thing, kindness, performance, and being remarkable.

Starting Rate

USD $19.98 per hour.

Pay Details

The wage may be adjusted after training to match local minimum wages but will never be lower than the posted rate.

Total Rewards

• Travel privileges on Alaska Airlines & Horizon Air
• Medical, dental, and vision benefits
• 401k match
• Bonuses
• Paid time off and holidays

More info at our careers site.

Apply by 6/5/2025, 7:00 PM PT

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Additional Details

• Seniority Level: Entry level
• Job Function: Management and Manufacturing
• Industry: Airlines and Aviation