Reservations Agent

Dream Golf; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading golf resort in Wisconsin as a Reservations Attendant. This role is crucial for delivering exceptional customer experiences at Sand Valley, where you'll manage reservations and assist guests while promoting the resort's hospitality offerings. Ideal candidates will possess strong communication skills and a passion for the golf industry.

Benefits

Golf Privileges

Restaurant Discounts

Retail Discounts

Uniform Allowance

Employee Meal Program

Employee Assistance Program – Canopy

Qualifications

• Proficiency in Microsoft Office tools needed.
• Experience in hospitality reservations preferred.
• Positive attitude and professional appearance required.

Responsibilities

• Take golf, dining, and hotel reservations.
• Provide guests with resort-related information.
• Contribute to marketing and efficiency improvements.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma

College degree

Tools

Microsoft Office

Agilysys software

Job description

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary:

• The Reservations Attendant is instrumental in providing the highest quality of customer service for our guests which meets or exceeds their expectations. Additional responsibilities include assisting the Group Reservations team and providing lateral service to the Front Desk.

Essential Duties and Responsibilities:

• Take golf, dining, and hotel reservations over the phone, by email and/or in person. Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.
• Provide callers with resort related information and direct calls as requested by in-house guests.
• Provide friendly, positive, and hospitable service at all times to both external and internal guests.
• Be knowledgeable of golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.
• Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.
• Provide lateral service to Front Desk.
• Answer and direct calls at the multi-line PBX phone station.
• Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.
• Perform additional duties as requested.

Qualifications:

• High School diploma required; college degree preferred
• Positive attitude, professional manner and appearance
• Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.
• Quality written and verbal communication skills
• Demonstrated mathematical ability
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision
• Must be able to work flexible hours including evenings and weekends as needed
• Experience in golf and/or hospitality reservations center preferred.

Perks:

• Golf Privileges
• Restaurant Discounts
• Retail Discounts
• Uniform Allowance
• Employee Meal Program
• Employee Assistance Program – Canopy

Classification:

• Full-Time Regular, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

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