Lady Caroline - Reservations Agent

Jacobs Entertainment; Cleveland (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Jacobs Entertainment is seeking a seasonal part-time Reservations Agent for the Lady Caroline in Cleveland. This role involves handling reservations, providing information, and ensuring guest satisfaction during dining cruises. The position offers flexibility and opportunities for advancement with competitive benefits.

Benefits

Paid Sick Leave

Employee Assistance Program

Matching 401K program

Ongoing learning and development programs

Qualifications

• Must be available nights, weekends, and holidays.
• Ability to stand for up to 8 hours during shift.
• Ability to lift up to 50lbs.

Responsibilities

• Process all incoming calls and provide information.
• Sell and upsell products, process reservations and changes.
• Greet guests warmly and perform registration procedures.

Skills

Superior phone skills

Excellent selling skills

Computer literacy

Job description

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a “Reservations Agent” for Lady Caroline . Lady Caroline offers a unique opportunity to experience “The Land” from the water, cruising Lake Erie and the Cuyahoga River while traveling under historic jackknife bridges and taking in the downtown Cleveland skyline. All regular lunch, brunch and dinner cruises include a freshly prepared buffet and entertainment, while themed events can include dockside happy hours, murder mystery productions, wine tastings and concession-based dining options. Lady Caroline is docked at the Flats West Bank in downtown Cleveland with convenient employee parking.

This position is Seasonal Part-Time to December 2025

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Paid Sick Leave available immediately and renews annually—prorated based on average hours worked
• Employee Assistance Program FREE of charge
• Matching 401K program after 90 days
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Process all incoming calls
• Provide information
• Sell/Upsell product
• Process reservations, additions, cancellations, changes, etc.
• Sell and redeem gift certificates
• Prepare closing reports for turnover to Office Manager
• Process donation requests
• Assist with preparation of mailings
• Prepare boarding passes, attach drink tickets
• Greet guests warmly and perform registration procedures.
• Distribute boarding passes to guests upon their arrival if necessary
• Prepare boarding list for office and restaurant staff
• Fill brochure holders on exterior of building, check stock at FirstEnergy Powerhouse (on a weekly basis)
• Knowledge of proper use of computers, cash register, and general office equipment
• Knowledge of all general ship information
• Maintain common areas
• Filing boarding lists, group sales info, gift certificates, etc.
• Cash handling
• Line handling when ship leaves and returns to the dock

Skills, Education and Other Requirements:

• Must be available nights, weekends and holidays
• Computer literate, superior phone skills, excellent selling skills
• Ability to stand for up to 8 hours during shift
• Ability to lift up to 50lbs
• Identification that establishes identity
• Identification that establishes the right to work in the United States