Reservations Agent

Prime Vacations Llc; Bradenton (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits package

Dental and Vision options

401(k)

Vacation Accrual

Company Paid holidays

Job summary

Prime Vacations, a luxury property management group on Anna Maria Island, seeks a Reservation Sales Agent to assist guests with planning and booking reservations for vacation homes across Anna Maria Island, Longboat Key, Siesta Key, Lido Key, Bradenton and Sarasota FL. You will securely process payments, provide property details, and offer local recommendations to ensure a memorable guest experience.

Role requires strong sales and customer service skills, English proficiency (Spanish a plus),

Qualifications

• Proven work experience in sales or reservations.
• Proficiency in English; Spanish is a plus.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problemsolving and multitasking skills.
• Strong sense of responsibility and professional presentation.
• Ability to work fulltime with weekend availability.
• Veterans encouraged to apply.
• Proficient with Microsoft Office.
• Knowledge of TRACK, Villa Control and Breezeway Software programs are a plus.

Responsibilities

• Assist customers with planning and booking reservations via phone calls, inquiries from websites, and walk-ins.
• Process payments (convert bookings) and send details and confirmation to the guest
• Be knowledgeable of all properties in the Prime Vacations catalog.
• Update minimum nights allowed to allow 100% occupancy where applicable
• Offer guests addon dates to fill gaps in the calendar
• Attract tenants by advertising vacancies, obtaining referrals from current guests, explaining advantages of location and Prime Vacations service
• Provide local recommendations for attractions and restaurants to guests while serving as an AMI Expert
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Possess strong interpersonal communication skills with the ability to develop and foster relationships with guests and AMI preferred vendors
• Accomplish organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment

Skills

Sales experience

Reservations

English proficiency

Customer service

Communication skills

Active listening

Problem solving

Multitasking

Presentation

Weekend availability

Tools

TRACK

Villa Control

Breezeway

Microsoft Office

Job description

Learn more about Prime Vacations at https://primevacations.com.

• PARTIALLY REMOTE IN OFFICE SHIFTS REQUIRED

The Reservation Sales Agent will assist guests with planning and booking reservations for a vacation home on Anna Maria Island, Longboat Key, Siesta Key, Lido Key, Bradenton and Sarasota FL. Emphasis on providing a unique experience to every guest every time and securing reservations by demonstrating how Prime Vacations differentiates themselves as a luxury property management group.

Responsibilities:

• Assist customers with planning and booking reservations via phone calls, inquiries from websites, and walkins.
• Process payments (convert bookings) and send details and confirmation to the guest
• Be knowledgeable of all properties in the Prime Vacations catalog. It is your responsibility to obtain any answers to questions you do not know in a timely manner.
• Update minimum nights allowed to allow 100% occupancy where applicable
• Offer guests addon dates to fill gaps in the calendar
• Attract tenants by advertising vacancies, obtaining referrals from current guests, explaining the advantages of location and Prime Vacations service
• Provide “local” recommendations for attractions and restaurants to guests while serving as an AMI Expert
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Possess strong interpersonal communication skills with the ability to develop and foster relationships with guests and AMI preferred vendors
• Accomplish organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment

Desired qualifications:

• Proven work experience in sales or reservations
• Proficiency in English; Spanish is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problemsolving and multitasking skills
• Strong sense of responsibility and a professional presentation
• Ability to work fulltime and flexible hours must be available to work weekends
• Veterans are highly encouraged to apply
• Proficient with Microsoft office
• Knowledge of TRACK, Villa Control and Breezeway Software programs are a plus

Additional Qualifications:

• Satisfactory background check

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits:

• Competitive compensation that corresponds with education and experience
• Medical benefits package, Dental and Vision options
• 401(k).
• Vacation Accrual
• Company Paid holidays

Prime Vacations is a property management company on Anna Maria Island. We manage over 1700+ single family homes ranging from 1-bedroom homes/condos up to 10-bedroom homes. We have an amazing company culture and fun work environment. Our internal team and external vendor partners are fantastic to work with. We work hard to provide a great experience for our guests, with unmatched customer service and quality standards. We are an expanding company with incredible career growth opportunities for the right candidates.

Prime Vacations is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.