WCR Buffet Server

We-Ko-Pa Casino Resort; Arizona; In loco; USD 12.000 - 16.000; Tempo pieno

Descrizione del lavoro

We-Ko-Pa Casino Resort in Fort McDowell, AZ, is seeking a Buffet Server to provide exceptional guest service in the buffet restaurant. The role includes taking drink orders, performing table maintenance, and supporting multiple outlets as needed.

Requires 1 year of restaurant server experience, valid food handler certification, and DRAM/alcohol training. Ability to lift up to 50 pounds, pass a math test, and work nights/weekends is expected. Indian Preference applies.

Competenze

• One year as a quick service restaurant or sit-down a la carte restaurant food server.
• Must have a valid food handlers’ certification.
• Must complete and maintain DRAM certification or similar alcohol awareness certification.
• 4-diamond resort or casino experience preferred.
• Ability to memorize menu and upsell menu items.
• Must be able to work InfoGenesis point of sale systems.
• Must pass a math test to ensure accurate cash handling transactions.
• Must obtain and maintain State/Tribal License (including extensive background check).
• Must be able to lift in excess to 50 pounds and push or pull 100.
• Must be able to work nights, weekends, holidays and events.

Mansioni

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way Service Standards.
• Take drink orders and provide table maintenance in The Buffet area.
• Execute and provide drink service and table maintenance in an efficient and friendly fashion.
• Assist in banquet and catering events for the department including off site events when required.
• Work under the Buffet Supervisor to ensure a clean work environment with health and safety compliance.
• Strive for guest satisfaction through accurate orders and timely service.
• Open/close side work as required by management.
• Keep stock and inventory of service station items and main buffet items.
• Address guest issues with supervisor when needed.
• Work on casino floor with a hands-on guest service approach.

Conoscenze

Guest service

Upselling

Cash handling

Menu memorization

InfoGenesis POS

Teamwork

Strumenti

InfoGenesis POS

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Fort McDowell, AZ, US

5 days ago Requisition ID: 1586

POSITION: The Buffet Server SALARY RANGE: $9- $11.70

DEPARTMENT : Food and Beverage STATUS: NON-EXEMPT

REPORTS TO : The Buffet Supervisor

JOB SUMMARY:

The Buffet Server will provide exceptional guest service in the Buffet restaurant at We Ko Pa Casino Resort. The Buffet Server is responsible for taking drink orders and providing efficient table maintenance in The Buffet area. They will follow all guest service requirements provided in the We Ko Pa Way service guide and departmental training and adhere to a 4-diamond service level. Will perform like duties in all casino and resort outlets as designated by business demands. Must be able to work nights, weekends, holidays and events needed by business demands.

Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

EDUCATION AND/OR EXPERIENCE:

• One year as a quick service restaurant or sit down a la carte restaurant food server.
• Self-motivated with attention to detail
• 4 diamond resort or casino experience preferred.
• Strong analytical skills
• Must have the ability to memorize menu and upsell menu items
• Must be able to work on InfoGenesis point of sale systems.
• Must be able to pass a math test to ensure accurate cash handling transactions
• Must have a valid food handlers’ certification
• Must complete and maintain a DRAM or similar alcohol awareness certification

REQUIREMENTS/DUTIES:

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards
  • Smile and Greet
  • Name and Meet
  • Thank you and Goodbye
• Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.
• The Buffet Server will provide exceptional service in the restaurant at all times
• They will execute and provide drink service and table maintenance in an efficient and friendly fashion
• The Buffet server will assist overall operations for both the bingo snack bar and casino quick-serve restaurants as required by business demands.
• Under the direction of the Buffet Supervisor will work together with the team to ensure a clean work environment with emphasis on 100% compliance of all health and safety standards.
• Strives for guest satisfaction through positive interactions, accuracy of orders and timeliness of service.
• Fills in as needed to provide outstanding service in the restaurant or other areas necessary.
• Will be responsible to complete all required departmental training
• Will work daily to assist with keeping proper stock and inventory of all service station needs and main buffet items.
• Will perform daily opening and closing side work as required by management.
• Addresses any and all food, beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction. Involves a supervisor or manager when issues arrive that are unable to be solved.
• Works in the restaurant 90% of the time with a “hands-on” mentality for guest service.
• Must be knowledgeable of all health department standards.
• Must receive and have a current Food Handlers Card at all times.
• Must complete the Management Title IV training through Human Resources
• Must complete and maintain DRAM certification or similar certification for alcohol service.
• Assists in banquet and catering events for the department including off site events when we required.
• Performs other related duties as required by department
• Must be able to lift in excess to 50 pounds and push or pull 100.
• Must be able to obtain and maintain State/Tribal License (including extensive background check).
• Must pass pre-employment drug test.

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

• Bend, reach, stand, walk for 34-66% of workday.
• Eye/hand coordination for 34-66% of workday.
• Exposed to hot/cold temperatures for 34-66% of workday.
• Exposed to dust/smoke for 1-33% of workday.
• Sit for 1-15% of workday.
• Must be able to obtain and maintain State/Tribal License (including extensive background check).
• While working on casino floor, employees are exposed to high level of secondhand smoke and noise daily

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.