Reservationist - Seven Bays Marina

Guest Services, Inc.; Davenport (WA); On-site; USD 24,796; Full time

Job summary

A customer service company is looking for a Reservations Agent in Davenport, Washington. The role entails making reservations, managing communication with guests through calls and emails, and ensuring customer satisfaction. Candidates should possess a high school diploma, customer service experience, and proficiency in Office 365 and Property Management Systems. This position offers hourly compensation of $18.00 USD, making it a great opportunity for someone with strong organizational and communication skills.

Qualifications

• Must be at least 18 years of age.
• Some job-related experience preferred.
• Ability to learn and develop new skills.

Responsibilities

• Manage call, email, and messaging activity.
• Respond to guest inquiries through various channels.
• Represent the company in a professional manner.

Skills

Customer service abilities

Interpersonal skills

Organizational skills

Education

High School Diploma

Tools

Office 365

Property Management System

Job description

Job Summary

The Reservations Agent must have the ability to make reservations, make outbound calls, email, and communicate with guests. Check customers in and out.

Compensation Amount: $18.00 USD hourly

ESSENTIAL FUNCTIONS

• Manage call activity, email activity, and messaging activity.
• Effectively and respectfully communicate with customers verbally and through email or messaging.
• Develop a full working knowledge of the company brand.
• Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints.
• Accurately post charges and refunds to reservations when necessary.
• Perform department opening and/or closing procedures.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

Skill And Knowledge Requirements

• High School Diploma. Minimum of at least 18 years of age.
• Some job-related experience preferred.
• Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
• Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
• Excellent interpersonal, administrative, telephone and other communication skills.
• Strong customer service abilities. Actively looks for ways to assist customers and coworkers.