Reservationist-Public Transportation-Full Time

Fort-Bend-County,-Tx; Rosenberg (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Great benefits

Job summary

Fort Bend County is seeking a Reservationist to schedule passenger trips and provide excellent customer service using an automated system. You will respond to inquiries and coordinate with the Operations Supervisor to resolve issues, while maintaining accurate passenger data.

Requirements include a High School Diploma/GED and 3 years of related experience; strong computer, math, and communication skills are essential, with knowledge of local roads and transit routes.

Qualifications

• High School Diploma or GED required.
• 3 years of related experience; transportation scheduling/reservations preferred.
• Strong computer, verbal and written communication, math and accounting skills; supervisory abilities.

Responsibilities

• Reserves passenger trips within Fort Bend County requirements using an automated scheduling system.
• Responds to phone inquiries, questions or complaints regarding transit services.
• Acts as liaison between clients and Operations Supervisor in resolving customer service issues.
• Inputs changes and/or cancellations into database; updates passenger information as needed.
• Extensive knowledge of Fort Bend County roads and METRO routes; supports emergency management duties.

Skills

Computer skills

Verbal communication

Written communication

Math skills

Accounting

Management

Supervisory skills

Education

High School Diploma/GED

Job description

Current Fort Bend County Employees (excluding election workers): Please click here to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources.Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the \"quality of life\" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!ReservationistReserves passenger trips within Fort Bend County requirements using an automated scheduling system; Estimates wait time for ride times for passengers.Provides excellent customer service when speaking to clients; Responds to phone inquiries, questions or complaints/concerns regarding transit services.Acts as liaison between clients and Operations Supervisor in resolving customer service issues; Exercises good judgment and makes decisions within the limits of established policies, procedures and guidelines; Interacts professionally and patiently and use discretion in a demanding call center environment.Inputs changes and/or cancellations into database, excluding “day of” changes/cancellations. Updates database as needed with new or existing passenger information and/or deletions.Extensive knowledge of Fort Bend County roads and neighborhoods; Knowledge of METRO and surrounding transit agency routes.Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.QualificationsHigh School Diploma/GED.3 years job related experience; prior experience with transportation scheduling/reservations preferred.Strong computer skills; strong verbal and written communication, math and/or accounting; management and supervisory skills. Strong interpersonal skills and ability to deal effectively with the public, other employees and elected officials.SALARY RANGE: $20.10-$30.15/ per hour/FULL TIMECLOSING DATE: Upon filling positionAll full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/complyFort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.